Member Care Consultant

1 week ago


Sydney Central Business District, Australia Chandler Macleod Full time

A great opportunity to join a leading Industry Superannuation Fund has arisen. Our client is seeking a Member Support Officer to be the first point of contact with our customers and displaying exceptional customer service. This is a great organisation to join if you are seeking career development opportunities and progression.

The Role:

- Engage with members and seek opportunities to best assist them
- Welcome and educate new members to the fund and offer assistance when required
- Provide personalised service for each member ensuring the solution is in the best interest of the member
- Work alongside Financial Planners to arrange appointments
- Achieve KPI’s whilst maintaining great call quality

**Skills and Experience**:

- 2 years’ experience in a similar role within superannuation
- RG146 - Superannuation completed
- Defined benefits experience
- Solid experience on Wealth/Superannuation Products
- Experience with member servicing role



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