Service Desk Analyst

2 weeks ago

Brisbane, Australia Great Southern Bank Full time

As our highly valued **Service Desk Analyst** based in **Brisbane**, your role will be to provide high quality customer service and technical support to our team members at Great Southern Bank. Through effective communication you will keep team members informed on the status of IT incidents and requests and you will leverage strong interpersonal skills to engage IT support teams and external partners to deliver services in a timely manner. You also have the opportunity to identify and develop system and process improvements to deliver efficient and reliable IT services, supporting our purpose of helping every Australian own their own home.

The Technology Service Desk provides first level IT support to team members at Great Southern Bank. You work alongside your Service Desk colleagues to monitor, record and respond to IT incidents and requests, supporting teams in corporate office and branch locations across Australia.

**Do things differently with us**

**To succeed in this role, you will have**:

- 1-2 years previous IT service and support experience
- Tertiary qualification from a recognised institution
- Strong written and oral communication skills, with a customer service orientation
- Excellent troubleshooting and problem solving skills
- Strong time management skills
- Basic understanding of the ITIL framework

**Why Great Southern Bank?**

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more

**Imagine working for a bank that truly helps people. You can.**
- At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day._

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