Service Advisor

2 weeks ago

Essendon, Australia Subaru Full time

**About Us**

Are you looking for an opportunity to be part of a passionate and supportive team, where you can grow your career with a leading global automotive company? Make the move now and come and join Trivett

The Subaru Melbourne Group incorporates the nine Subaru sales and service centres in metropolitan Melbourne. Our network of premium dealers and experience stores showcase the latest range of new and used Subaru vehicles in Victoria.

Our **Subaru **service centre based at **Essendon **is seeking an experienced **Service Advisor** who will be responsible for assisting and supporting the Service Manager to drive and maximise productivity, efficiency and profitability through providing quality workmanship and the highest levels of customer satisfaction.

**Duties include**:

- Review completed repair order
- Process customer payments
- Ensure all daily transaction paperwork is completed including repair orders
- Generate and monitor the daily run sheets
- Develop and maintain effective customer relationships including delivering on promises
- Arrange and own the service loan vehicle process for customers
- Coordinate service bookings
- Ensure the service centre & parts display areas are presentable at all times
- Previous experience and demonstrated success in a Service Advisor role
- Experience with leading a small team
- Highly developed customer service skills including ability to confidently resolve conflict
- Confident written and verbal communication
- Well organised and efficient with high attention to detail
- A high level of professionalism
- Current Driver's licence and clean driving record

You will also need to demonstrate your desire to perform at the highest level whilst helping to create an environment that is totally focused on customer service.

In return, you will have the support of an experienced team as well as excellent staff and customer facilities, access to a range of employee benefits and the latest in factory training and equipment.

**What’s in it for you?**

In return, you will be rewarded with:

- Career opportunities and progression as a member of Subaru Australia’s global company, Inchcape;
- Opportunities to work alongside a network of professional and experienced Subaru and Peugeot Citroen aftersales enthusiasts;
- Comprehensive on the job training and development with an experience Service Manager;
- Membership of our employee benefits program which includes access to; company car rental program, discounted health insurance, free annual flu vaccination and an employee assistance program.

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