Customer Service Specialist

1 week ago

West Lakes, Australia Westpac Group Full time

Permanent position with BankSA at our West Lakes branch
- Full-time position (38 hours per week)
- Customer service role working with the local community

**How will I help?
- Key responsibilities will consist of: _
- Reaching out to customers both in-branch and over the phone, connecting them to the right products as you provide expert financial advice and seamless service.
- Building rock-solid relationships, you’ll make it clear you understand what our customers need today - and what their plans are for tomorrow.
- Take full ownership of customer requests and proactively follow up agreed actions
- Keep up to date with new banking products and services; their features, benefits and how these can be best offered to existing and potential customers
- Educating customers on new technologies and tools that will enhance their banking experience
- Comply with established bank and external policies and procedures to ensure the confidentiality and security of bank and client assets and information

**What’s in it for me?**

We want you to love what you do, and where you do it. You’ll be in a great position to grow your career and receive access to a wide range of online learning, training, and career planning tools. You’ll have access to some of the best banking, wealth and insurance benefits available, and you can even take paid volunteer leave or secondments as well.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

**What’s it like to work there?**

Although we're a proud part of the Westpac Group, BankSA is a distinctive brand in its own right, with its own unique culture. We're locals who love supporting locals, and we're passionate about helping all South Australian’s reach their full potential. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

The health and wellbeing of our employees is our priority and we will ensure that physical distancing requirements are met in all our workplaces as long as required.

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