Customer Care Specialist

2 days ago

West Footscray, Victoria, Australia Central Cleaning Supplies (Aust) Pty Ltd Full time $60,000 - $80,000 per year

About us:

Central Cleaning Supplies (CCS) is one of the Australia's largest distributors of Cleaning Materials, Chemicals, Hygiene Solutions and Equipment. For over 30 years, CCS has provided an extensive range of innovative products and services catering for the Professional, Commercial, Industrial and Domestic cleaning industry.

About this Opportunity :

Are you passionate about delivering outstanding customer service, a skilled communicator, and committed to ensuring complete customer satisfaction? We have an exciting opportunity for you We are seeking a dedicated Customer Care Specialist to join our team and become the face of our company's customer interactions.

In this role, you will be integral to our mission of maintaining high standards of quality and exceeding customer expectations. As a Customer Support Specialist, you will engage with a diverse range of customers, providing exceptional service and support. Your responsibilities will include maintaining high levels of customer satisfaction, addressing client needs, and delivering tailored solutions to meet their requirements.

Join us and be part of a growing company where your contributions directly impact our success and customer satisfaction.

Key Responsibilities:

  • Manage and Process Customer Inquiries: Handle inbound customer calls and emails related to product information, order inquiries, pricing, and delivery questions with accuracy and professionalism.
  • Compose Correspondence: Provide clear, timely, and precise responses to all customer communications.
  • Overseeing Managing Customer Orders: to ensure prompt and effective handling of requests.
  • Coordinate with Departments: Collaborate with various departments to facilitate the timely delivery of products and services.
  • Process Orders: Manage order processing and work with internal teams to ensure accurate order fulfilment and delivery. Review and enter all customer orders into the system.
  • Facilitate Communication: Serve as a liaison between customers and the Internal Logistics Department to resolve any issues and ensure smooth operations.
  • Build Relationships: Develop and maintain effective relationships with customers and internal stakeholders.
  • Adapt to Change: Demonstrate flexibility and adaptability in response to changing needs and priorities.

To be considered for this role:

  • Proven experience as a Sales Support Specialist or similar role.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • English language skills, bilingual or native speaker level of proficiency well regarded.
  • Information technology competency including Excel and word.
  • High attention to detail
  • Ability to work well with a team

What's on Offer:

  • Full-Time Permanent Position
  • Western Suburbs Location
  • Free on-site Parking
  • Outstanding team-based environment

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