Customer Solutions Specialist

16 hours ago

North Lakes Queensland Australia ARMA Group Holdings Pty Full time $45,000 - $65,000 per year

Join ARMA as a Customer Solution Specialist – No Experience Necessary

North Lakes, QLD | Full-Time | Entry-Level Friendly

Looking to launch your career in customer service? Join ARMA Group, an ASX-listed leader in credit management, helping some of Australia's biggest brands resolve debt with empathy and innovation.

What You'll Be Doing:

Handling inbound & outbound calls with care and professionalism

Supporting customers facing financial hardship

Negotiating fair, compliant payment solutions

Resolving account issues and overcoming objections

Hitting KPIs while living ARMA's Core Values

What You'll Need:

Strong communication skills (verbal & written)

Confident with Microsoft Office & quick to learn systems

Empathy, resilience & emotional intelligence

Great time management and attention to detail

Customer service experience is great, but not essential

Why ARMA?:

Full training and clear career pathways

Incentives and bonus rewards

Wellness support via Employee Assistance Program

A high-performing, supportive team culture

Be part of a fast-growing, ASX-listed national brand

ARMA Welcomes Diversity

We're proud to be an equal opportunity employer, embracing diversity across gender, culture, disability, and identity. If you meet the criteria, we want to hear from you.

Apply Now

Send your resume and cover letter to:

Applicants must have valid Australian work rights

Police check required for successful candidates

Start your career with purpose — join the ARMA family today.

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