Customer Service Specialist

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 07/03/2025
Who we are?
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.
Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.
Our culture
Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.
**Introduction to Role**:
Responsible for quotation and order open backlog management for the entire quotation and order life cycle.
**Main Responsibilities**:
Courteous, efficient handling of customers enquiries. Reply to customers within the same day. Quotation for standard parts issued to customer within 48 hours.
Responsible for quotation and order open backlog management for the entire quotation and order life cycle.
Responsible for order expediting and feedback to customer.
Support to Specialist Order Execution when requested and at times when workload and enquiry rate is high in Order Execution team.
Handling inquiries, Quotations, Sales orders and Customer Claims.
Implements quality assurance and quality control documentation in accordance with Metso supply quality standards and procedures.
Use telephones and other voice to voice platforms e.g. Teams as well as CRM system e.g. Salesforce, to reach out to customers and service local and global operations teams to gain updates, confirmations, liaise issues and proactively drive excellent customer experience.
Actively participate in weekly team meetings and updates. Co-ordinate meeting with Site Account Managers to discuss upcoming shutdowns, events, customer experience.
Own the customer day-to-day relationships.
Undertake ongoing necessary training to become competent and resourceful.
**To succeed**:
Essential
Experience using SAP
Able to collaborate with external and internal stakeholders
Proven customer handling skills and a customer satisfaction focus
Detailed understanding of quotation and order fulfillment processes
Working knowledge of verbal and written English
Basic understanding of relevant technologies
The ability to build professional relationships with key stakeholders at all levels of the business
Excellent time management skills, the ability to multi-task
The ability to prioritise urgent enquiries and work towards a deadline
The ability to self-manage and work independently as required
What's in it for you
- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
- Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services and engagement surveys.
- Compensation and rewards - Global incentive program tied to business and performance targets, car benefits, and meal benefits.
- Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without rega