Administration Support Officer

1 week ago

Warabrook, Australia Aruma Full time

Full Time Perm x 38 hours per week |Warabrook
- High performing team | Drive change in a complex environment
- Career development & learning opportunities

The Administration Support Officer will manage the customer liaison and job billing of the Facility Services team in collaboration with the Service Delivery Manager, Operations Manager, Operations & Scheduling Analyst and Contracts Administrator. Supporting the team to carry out gardening, cleaning, and general facilities maintenance and to monitor job competition through to invoicing the customer to ensure excellent customer services. This role supports delivery of services Nationally.

**Responsibilities**:

- Develop and maintain appropriate customer and job completion reporting as required by various customers.
- Maintain appropriate documentation and data input, including service records, accounts payable/receivable, and billing.
- Be the point of contact for all Fin Ops related matters, including processing invoices for accounts payable and accounts receivable.
- Support Aruma teams in gathering information for internal or external audits.
- Identify any systems or documentation gaps, recommending new processes or systems to support better customer outcomes.

**About you**
- Excellent communication and interpersonal skills, including the ability to provide feedback and facilitate accurate and timely communications with internal and external stakeholders.
- Strong organisational and administrative skills, with the ability to maintain appropriate documentation and data input, including service records, accounts payable/receivable, and billing.
- Familiarity with procurement and expenditure processes, and the ability to monitor and ensure compliance with organisational policies and procedures.
- Ability to adapt to changing business needs and adopt new systems and technology to support business and customer requirements.
- Knowledge of field services apps for roster and scheduling of teams.
- Strong IT skills with the ability to use appropriate systems to facilitate business performance outcomes.
- NDIS Worker Screening clearance and a confirmation record of COVID-19 vaccinations.

**What we offer**
- We offer the benefits of flexibility, internal and external professional learning, and development opportunities.
- As a charitable organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900 p.a + up to $2,650 p.a on meal & entertainment.
- Salary package living expenses (i.e., mortgage, loan, credit card repayments) meal and entertainment (dining out), a car (new or used)
- We offer employees and their immediate family members access to a confidential, impartial, and professional counselling service.
- Corporate health plans with Bupa + Fitness Passport

**Culture**

**Diversity & Inclusion**

Aruma is a Child Safe Organisation and an Equal Employment Opportunity (EEO) Employer. To this end, we invite applicants to answer optional questions around Diversity and Inclusion as part of the recruitment process. The information provided will be treated in strictest confidence in accordance with Aruma’s Privacy Policy.

LI-Aruma

**_ Aruma's Talent Acquisition Team will not require the assistance of recruitment agencies at this time - thank you. Please note that Aruma will not be responsible for fees relating to unsolicited resumes directed outside of Aruma’s recruitment process._**

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