Technical Support Analyst

2 weeks ago

Sydney, Australia Lumi Full time

**Company Description**
WHO IS LUMI?

We are a fast-growing non-bank lender that provides business loans and lines of credit to small-medium-sized enterprises (SMEs). We help Australian small businesses flourish by offering fair, transparent, straightforward business funding where business owners and our intermediary partners are not required to jump through hoops, read between the lines and be concerned about what's the catch?

WORKING AT LUMI

We are building a culture where you can be you, grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers. We ranked in the top #3 on the 2024 Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list. We were awarded the 2023 Best Workplace Diversity Award by FinTech Australia and the 2022 Empowering Innovation Affie Award. We also ranked #36 among the fastest-growing technology companies in Australia in the 2022 Deloitte Technology Fast 50 Australia. We foster a workplace where everyone feels a sense of belonging and respect and can reach their full potential. We encourage you to be your authentic self and if you need any adjustments for a fair recruitment process, please let us know when applying.

OUR VALUES

Egos at the door: We own. We don’t judge. We don’t blame. We are open. We are in this together.

See the customer: We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.

Think lean: We make things simple. We are resourceful. We understand the problem. We think ahead.

Learn to grow: We are curious. We challenge. We try. We fail forward. We learn. We try again
**Job Description** THE ROLE**
- Provide level 1 & 2 support for desktop hardware, software/business systems, internal systems, networks, telephony (including mobile devices) etc.
- Assist members of the business with technical queries and collaborate with team members and engineers to resolve support tickets
- Contribute to improving team practices by helping to implement tools, conduct analysis etc.
- This is a full-time in-office role in Sydney

**Qualifications** THIS PERSON IS SOMEONE WITH**
- 1-2 years of hands-on IT helpdesk experience
- Experience managing Windows machines (Intune/Azure AD preferred)
- Familiarity with admin workspaces (e.g., Okta, Google Workspace, MS365)
- Experience supporting custom internal software is preferred
- Excellent troubleshooting abilities and a methodical approach to problem-solving
- Strong communication skills, both written and verbal
- Basic programming/scripting skills and basic database skills (SQL) preferred

**Additional Information**
- Wellbeing: Free counselling, seasonal activities, gym discounts, wellness room, flu shots, Futsal team
- Work Life: Flexible working, home workspace allowance, purchased leave, parental leave, Lumi life leave for challenging events, breastfeeding/expressing space
- Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, ping pong, rooftop BBQs
- Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions
- Community Support: Paid volunteer leave, diversity celebrations, company volunteer days
- Career & Growth: Advancement opportunities, higher education sponsorship, hackathons

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