Service/product Offer Management Specialist

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

This role brings the knowledge of a product or service to the required crafting of a technical solution(s) in support of clients and has a good understanding of the organization thereby ensuring that their crafted solution(s) meet client requirements.

This role is responsible for effectively promoting and positioning the company's product and / or services in the market and is required to identify new commercially viable products or services, as well as any opportunities for the enhancement of existing products or services.

By monitoring the legislative, regulatory environment and shareholder requirements, the Senior Associate Service Product/Offer Management Specialist can provide insights and impact assessments to the organization and ensure full compliance.

**What you'll be doing**

**Key Responsibilities**:

- Manages the coordination of activities, actions and deliverables in the service enablement process to ensure group products and service can be delivered within the region in line with development standards and service offer management methodologies.
- Engages with Engineers, Consultants, Technical Architects and Solution Architects to ensure that the crafted solution meets client requirements.
- Delivers product training to client facing staff.
- Analyzes product data to establish trends and insights using internal and external sources.
- Helps with the conversion of knowledge and ideas into new or improved products, processes and services.
- Researches and interprets competitor offerings and market trends against client base with a strong data analysis focus.
- Determines the appropriateness of pricing of existing and new investments strategies in line with projected value, competitor offerings and market trends.
- Supports with product design and modelling/testing new and existing solutions.
- Drafts and maintains product specifications documents.
- Supports with evaluation of market trends associated with the particular product of product line.
- Involvement in product development life cycle in order to understand how new products or new product features will impact both the end user and the client facing areas that directly support end users.

**Knowledge and Attributes**:

- Developing knowledge of market segments and product portfolio categories
- Developing knowledge of product lifecycles and technology solutions.
- Developing knowledge of product management disciplines and tools.
- Demonstrates financial awareness and commercial acumen.
- Possesses strategic thinking skills with sound presentation and public speaking abilities.
- Developing problem analysis and solution formulation capabilities.
- Excellent verbal and written communication ability.
- Developing understanding of the organization's transformation and change programs.
- Demonstrate a sound understanding of the technologies related to product areas
- Developing understanding of the product’s functionality and capability.
- Displays an astute mind-set with critical thinking ability.
- Demonstrates experience with data analysis, modeling and reporting.

**Academic Qualifications and Certifications**:

- Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field.
- Relevant certifications such as Scaled Agile and ITIL are beneficial.

**Required Experience**:

- Moderate level experience in a similar position, preferably gained within a global technology services organization, particularly within IT Operations.
- Moderate level experience gained with Support Services, vendor maintenance and produce lifecycle management.
- Moderate level experience gained within the technology industry.
- Moderate level track record managing the implementation new projects, products or product lines.

Employee benefits

NTT DATA is a Global and Australian Top Employer and holds Family Friendly Workplace accreditation. We believe in bringing out the best in you by providing an environment and flexibility that enables you to thrive at work and at home.

As part of the NTT DATA family, here is a small sample of the benefits you will enjoy:

- Flexible and hybrid working
- Leave options that allow you to contribute to your community, study, or just take time to recharge.
- A parental leave policy that supports parents and carers.
- Income protection insurance
- A comprehensive wellbeing program and associated benefits

Everyone is welcome here

For us, diversity is a strength that is nurtured through an inclusive and fair environment. We’re committed to building a diverse workforce, including all and providing everyone with equal opportunities to thrive