Information Services Officer

APS Level 3
- Canberra, ACT
- $75,419 - $78,554 (from 13 March 2025)

**About the Department of Employment and Workplace Relations**
We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.

With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the ‘department of great jobs’- where our people reflect our purpose.

**The Role**
The Information Services Officer is responsible for providing administrative and project support within the Information Management section. This includes resolving information management and library services queries via the Information Management helpdesk and Service Now platform, performing records management and library services tasks using Content Manager, Microsoft 365, MS Teams, SharePoint online and the Koha library catalogue, as well as providing mailroom support, when required.

**Duties and Responsibilities**
Responsibilities of the APS Level 3 may include:

- Supporting the Information Management section by handling queries via the helpdesk and ServiceNow platform, including creating incident and service requests, and prioritising tasks to achieve outcomes in a timely manner.
- Performing general administration tasks upon request, using established standard operating procedures to complete tasks in reasonable timeframes.
- Supporting Library Services, including managing subscriptions, identifying and retrieving articles, and processing circulation requests.
- Assisting with special projects as they arise such as the appraisal and disposal of physical records and the weeding of library physical resources under the guidance of senior staff.
- Escalating complex tasks to senior staff and tracking those tasks to completion.
- Providing mailroom support, such as processing of daily mail and freight items, when required.

**Qualifications and Education**
**Essential**
- Experience with Microsoft Office or Microsoft 365.

**How to Apply**
Applicants are required to provide a summary (no more than **500**words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Don’t meet all the role requirements?**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.