Student Assistance Officer

1 week ago


Melbourne, Australia Open Colleges Full time

Hybrid working model
- Great perks
- Supportive and fun team

**About us**:
As Australia’s leading private provider of online vocational education, Open Colleges has been helping Australians realise their potential for more than 125 years.

In the last decade alone, we’ve helped over 450,000 people pursue their career dreams - and counting

Our goal is to help Australians make more of their potential and we do that through providing our students with the skills they need to launch, change, or take the next step in their careers - Everything could happen.

**What you will be doing**:

- You might have a few techy skills up your sleeve to troubleshoot and resolve service and minor technical problems students are having
- Process is something that you love to follow as you will be documenting all information and maintaining accurate student records
- Getting to the issue and using your negotiation skills to explore and resolve student issues and minimise course cancellations is your Superpower

**About you**:
Like us you will have a passion for education. You might have a background in retail or a call centre, where you have exercised your adaptability in giving great customer service.
- This is a full time role so you need to have full working rights and be based within Australia
- We are passionate about customer service so you need to be too
- Your Superpower is getting to the nitty gritty of a problem and solving it
- You really do like a chat
- Ability to confidently use technology, systems and web based organisational tools

**Why join Open Colleges?**
When you join us we have some great additional things that you can enjoy
- Enjoy the Wellness Hub - Yoga/nutrition and so much more
- Salary packaging
- Access to an array of employee benefits that support your professional and personal development, including access to a generous discount on our courses for you and your immediate family

Please note that only applicants with full Australian working rights will be considered. Please be aware that it is a requirement of this position that extensive background checks are conducted. The background check process includes reference checks and validation of employment; proof of qualifications; proof of rights to work in Australia; and for specific roles, police, and ID checks.
Visit opencolleges.edu.au for more information about our organisation.


  • IT Support Officer

    2 weeks ago


    Melbourne, Victoria, Australia AUG Student Services Full time $60,000 - $120,000 per year

    Company OverviewAUG Global Network is an established international education consultancy company promoting Australia, Malaysia, Singapore, Switzerland, The United Kingdom (UK) & The United States of America (USA). AUG operates across 8 countries (Australia, China, Hong Kong, Indonesia, Malaysia, Philippines, Singapore & Vietnam).HistoryAUG was first...


  • Melbourne, Australia International Technical Institute Full time

    ITI is currently looking for Student Support Officer/Admin Assistant to join our team on a full-time basis at our Melbourne campus. In this role, you will work with an extremely supportive team. You will be responsible for providing support to ITI students, in academic and personal well-being. You will report to the Student Support Manager. The role of the...


  • Melbourne, Australia Nortwest College Full time

    **About the Organisation**: Nortwest College was founded in 2007 and has had thousands of students who have passed out over the last 15 years. With more than 15 nationally recognised programs in domains like Business, IT, Cyber Security, Telecommunications, Hospitality, Carpentry, Tiling, Painting, Building & Construction, Project Management, Nortwest...


  • Melbourne, Australia TasCollege Full time

    We are currently hiring Student Support Officer to join our Melbourne Campus team and Hobart Campus team. **Key Responsibilities** - First point of contact for students, staff, and external stakeholders, front counter responsibility - Assist with the organisation of student events, graduation, and orientation programs - Provide administrative and student...


  • Melbourne, Australia Acknowledge Education Full time

    **Company Description** Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civil construction and hospitality. In our 139-year history in education, we remain true to our mission to stay a challenging,...


  • Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Western Metropolitan Job type: Full time / From 28/01/2025 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1442725 **Selection Criteria**: SC1 Capacity to undertake routine support tasks across a range of functions in one or more work areas within a school...


  • Melbourne, Australia OZFORD INSTITUTE OF HIGHER EDUCATION Full time

    Ozford Institute of Higher Education (OIHE) is a fully accredited provider of Higher Education undergraduate and postgraduate business degrees in the fields of Accounting, Management and Marketing. OIHE is associated with the well-established Ozford Education Group (OEG), offering English language, High School, and pathway courses. The Institute is...


  • Melbourne, Australia Ultimate Institute of Australia (UIA) Full time

    **About Us** Ultimate Institute of Australia (UIA) combines a proud legacy of delivering quality education to its students. Our commitment is to deliver quality training to produce industry-savvy graduates ready to enter and succeed in the workforce. Our mission is to empower students with the knowledge and skills in Business and Information Technology that...


  • Melbourne, Australia Greenhill Education Group Pty Ltd Full time

    **About the business and the role** Greenhill Education Group Australia Pty Ltd trading as RGIT Australia is a leading vocational education provider in Australia and one of Australia's most competitive providers. With a founding principle of delivering excellence in training, RGIT Australia is proud to offer a learning environment that pays particular...


  • Melbourne, Australia RMIT University Full time

    Overview: - Student Lifecycle OfficerFull-time, Fixed Term position until February 2026- Salary Level HEW 5+ 17% Superannuation- Based at the Melbourne CBD campus, and hybrid ways of working - About the role - As Student Lifecycle Officer, you will share responsibility for supporting the effective delivery of student lifecycle administration across our...