Customer Experience Administrator

1 week ago


Melbourne City Centre, Australia Victorian Building Authority Full time

We currently have an ongoing opportunity to join our supportive and dynamic Customer Experience Team.
An important and integral role at the VBA, as a Customer Experience Administrator you will be responsible for delivering a positive customer experience by responding to all inbound phone enquiries and supporting practitioners and members of the community who contact the VBA.
This position is a hybrid role where there is some flexibility to work from home however will be required to work from our CBD Bourke Street Office for a minimum of 3 days per week.

**What we are looking for**:

- Demonstrated ability to build rapport with others in order to understand issues and suggest course of action appropriate to the customers needs.
- Experience working in a call centre environment.
- Ability to adapt approaches and work to changes in the environment and effectively manage new challenges.

The Victorian Building Authority embraces a diverse and inclusive culture who work together for the benefit of all Victorians. Our recruitment is best practice and free from bias, we recruit based on merit and equity regardless of age, disability, religion, gender, sexual orientation or cultural background.
What you can expect
- A diverse and passionate team that are results driven.
- Flexible, Hybrid working arrangements for better work life balance.
- A competitive salary plus 10.5% superannuation

How to Apply

**We require you to upload**:

- A detailed copy of your resume
- A cover letter briefly outlining your relevant experience and what attracted you to the role

**Please note**:

- As a public sector and service standard, generally all new employees will start at the base entry level and increment throughout the salary range each year based on performance. Current public sector employees at the same grade will be considered for a transfer of entitlements with evidence. A request above entry level may be considered in certain circumstances.



  • Melbourne City Centre, Australia Victorian Building Authority Full time

    **Position overview** The Customer Experience Administrator plays a vital role in ensuring a positive and professional experience for all individuals engaging with the Victorian Building Authority (VBA), particularly within the insurance-related domain. This position serves as the first point of contact for practitioners, members of the public, and other...


  • Melbourne City Centre, Australia Victorian Building Authority Full time

    **Position overview**: We currently have a part-time (0.6FTE ) fixed term position available, to join our supportive and dynamic Customer Experience Team. An important and integral role at the VBA, as a Customer Experience Administrator you will be responsible for delivering a positive customer experience by responding to all inbound phone enquiries and...

  • Customer Experience

    4 days ago


    Melbourne, Victoria, Australia Kubota Australia Pty Ltd Full time $60,000 - $80,000 per year

    At Kubota Australia we distribute high value, exceptional quality agriculture, construction and farm machinery, and associated products for sale through our independent dealer network.  We also offer consumer and commercial equipment financing to compliment our product offerings. We are a stable, leading global brand aiming to achieve our purposes of 'For...


  • Melbourne, Australia Victorian Building Authority Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victorian Building Authority **Salary**: $55,439 - $63,318 Occupation: Customer Service/Call Centre Reference: VG/1968_23 We are looking for our next Customer Experience super star to join the team as a first point of contact for Practitioners and members of the community who contact the...


  • Melbourne City Centre, Australia NAB Full time

    Head of Customer Experience and Insights - Job number: 800401 - Primary position location: VIC- Melbourne CBD - Category: Business Banking - Category: Data & Analytics - Category: Digital & Innovation **Show More** - Work type: Permanent Full time - Closing at: May 12 2025 - 23:55 AEST **Favourite** - **Showcase your exceptional leadership experience...


  • Melbourne City Centre, Australia NAB Full time

    Consultant, Customer Experience Strategy - Job number: 798821 - Primary position location: VIC- Melbourne CBD - Category: Banking & Financial Services - Category: Business Analysis - Category: Data & Analytics - Work type: Permanent Full time - Closing at: Mar 14 2025 - 23:55 AEDT **Favourite** - **Bring your experience in Customer Experience Systems (CX...


  • Melbourne City Centre, Australia Page Personnel Full time

    Full time, Permanent Role for Recent Graduates - $65,000 Salary Package **About Our Client**: Our client is a leading name in the financial services industry, specialising in insurance solutions. Renowned for their commitment to excellence and client-focused approach, they offer comprehensive services tailored to meet the diverse needs of their clientele....


  • Melbourne, Australia ABN Group Full time

    494499 - Melbourne - Administration/Support Service - Customer Service - Full-time (Permanent) **Who Are We?** ABN Group is Australia’s leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In...


  • Melbourne City Centre, Australia HAYS Full time

    Seeking professional Administrators interested in Casual and Temporary jobs in Melbourne **Your new role** If you are an organised, friendly and process driven administrator with proficiency in; - Answering phone calls & welcoming guests - Managing diaries, scheduling meetings and booking rooms - Entering data into in house systems General ad-hoc...


  • Melbourne City Centre, Australia State Library of Victoria Full time

    Full-time, ongoing role with opportunity to work part-time. - Work in one of Victoria's most recognised landmarks (hybrid arrangements possible) - Employee benefits such as 10% off purchases at Readings bookstore and Mr Tulk Cafe. **About the Opportunity** The Employee Experience Advisor works in the People and Culture branch, providing administrative...