Customer Experience Administrator

2 weeks ago

Melbourne, Australia Victorian Building Authority Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Building Authority

**Salary**: $55,439 - $63,318

Occupation: Customer Service/Call Centre

Reference: VG/1968_23

We are looking for our next Customer Experience super star to join the team as a first point of contact for Practitioners and members of the community who contact the VBA.

We currently have an ongoing opportunity to join our supportive and dynamic Customer Experience Team.

An important and integral role at the VBA, as a Customer Experience Administrator you will be responsible for delivering a positive customer experience by responding to all inbound phone enquiries and supporting practitioners and members of the community who contact the VBA.

This position is a hybrid role where there is some flexibility to work from home however will be required to work from our CBD Bourke Street Office for a minimum of 3 days per week.

**What we are looking for**:

- Demonstrated ability to build rapport with others in order to understand issues and suggest course of action appropriate to the customers needs.
- Experience working in a call centre environment.
- Ability to adapt approaches and work to changes in the environment and effectively manage new challenges.

The Victorian Building Authority embraces a diverse and inclusive culture who work together for the benefit of all Victorians. Our recruitment is best practice and free from bias, we recruit based on merit and equity regardless of age, disability, religion, gender, sexual orientation or cultural background.

**What you can expect**
- A diverse and passionate team that are results driven.
- Flexible, Hybrid working arrangements for better work life balance.
- A competitive salary plus 10.5% superannuation

**How to Apply**:
We require you to upload:

- A detailed copy of your resume
- A cover letter briefly outlining your relevant experience and what attracted you to the role

**Please note**:

- As a public sector and service standard, generally all new employees will start at the base entry level and increment throughout the salary range each year based on performance. Current public sector employees at the same grade will be considered for a transfer of entitlements with evidence. A request above entry level may be considered in certain circumstances.

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