Employee Experience Advisor

1 week ago

Melbourne City Centre, Australia State Library of Victoria Full time

Full-time, ongoing role with opportunity to work part-time.
- Work in one of Victoria's most recognised landmarks (hybrid arrangements possible)
- Employee benefits such as 10% off purchases at Readings bookstore and Mr Tulk Cafe.

**About the Opportunity**

The Employee Experience Advisor works in the People and Culture branch, providing administrative support and coordination across the employee lifecycle. Providing first tier support and assistance on a broad range of people matters, the Employee Experience Advisor contributes to a goal to provide exceptional employee experiences by providing excellence in support and stakeholder services.

Reporting to the Manager, People and Performance, the Employee Experience Advisor is responsible for onboarding and offboarding employees, providing first tier response to people matters and escalating complex matters through the appropriate channels when required, maintaining employee files, creating and processing documentation in the employee lifecycle. The role works closely with other teams in the People and Culture branch such as Payroll and Talent.

**About You**

In addition, you will have:

- Tertiary qualifications in a relevant discipline, e.g. human resources, business or psychology or equivalent work experience.
- A track record of success in establishing and maintaining outstanding relationships with a range of internal and external stakeholders.
- Demonstrated experience working with administrative processes (e.g. human resources) including keeping up to date with contemporary best practice.
- Demonstrated experience in providing high quality communication and administration support, including accurate and timely first tier responses to a broad range of queries and accurate generation of documentation.
- Experience with HR and payroll systems is desirable.

**How to apply**
- Resume
- Your answers (maximum 3 pages total) to the following questions:

- **What do you think are the most important considerations when working in a stakeholder facing service delivery team (such as HR)?**:

- **What has been your personal approach with difficult or complex queries and in determining when to provide advice or escalate?**:

- **What has been your approach to identifying gaps and contributing to improving processes in the past?**:

- **What systems do you have in place to ensure quality control in your administrative output?**

**Enquiries**

**Privacy Collection Notice**

Information about how we collect and use your personal information, and how you can contact us, can be found here.

**Accessibility and Reasonable Adjustments**

**Advertisement closes at 11.59pm Australian Eastern Standard Time on 19 February 2025.

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