Customer Experience Associate

3 days ago

Melbourne, Australia ABN Group Full time

494499
- Melbourne
- Administration/Support Service
- Customer Service
- Full-time (Permanent)

**Who Are We?**

ABN Group is Australia’s leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In Victoria, our brands include Boutique Homes, Homebuyers Centre, and Resolve Finance.

**We Will Provide**:
We offer a competitive salary, generous product discounts, reward and recognition programs, and a range of health and wellbeing benefits, including an Employee Assistance Program. Additional perks include a market-leading parental leave scheme, volunteer opportunities, and ongoing learning and development to support your career growth.

Our vibrant culture thrives on recognising and developing talent. You’ll enjoy regular social activities, work with a fantastic team, and be supported by approachable leaders with a clear and aligned vision.

**What’s On Offer**

This role is based in our Customer Hub, working as part of a proactive and supportive team. You’ll receive training, development, and a clear pathway to grow into a Coordinator role and beyond.

**What You’ll Do**
- Make proactive outbound calls to support the customer journey
- Update and maintain customer file notes accurately
- Liaise with internal and external stakeholders to drive improvements
- Provide administrative support to Customer Experience Coordinators

**What You’ll Bring**
- Passion and enthusiasm for the building industry
- Ability to deliver an exceptional customer experience
- Strong objection handling and negotiation skills
- Collaborative mindset and relationship-building capability
- Resilience and a proactive approach to challenges
- Excellent listening skills and attention to detail
- A sense of humour that lifts and energises your team

**Why Join Us?**

At ABN Group, people are at the heart of everything we do. We are an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion and represents the communities in which we work.

You must have the right to live and work in Australia to apply.

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