Site Systems Analyst

**About Ampol**

Powering better journeys, today and tomorrow.

Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose comes from the people, businesses, industries and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives - to keep them moving, to make journeys happen. Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand.

For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys for today and tomorrow.

As we embark on our digital transformation, we are committed to making Ampol easier to work with and within, enhancing every interaction through innovative solutions.

Our approach is anchored in data-driven decision-making and advanced technology integration, allowing us to create seamless and personalised customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that our digital transformation will drive meaningful impact and measurable outcomes.

We are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming up big ideas, questioning the norm, and tackling complex problems. Together, we are shaping a future that not only meets the needs of today but anticipates the demands of tomorrow.

Join us as we embrace this journey of transformation, committed to delivering exceptional value and experiences that make a lasting impact on our business, customers and industry.

**About the role**:
The Enterprise Technology & Software Engineering team connect and build the technology tools that help our group work smarter, faster, and more efficiently.

We achieve this by focusing on the configuration, development and continuous improvement of our Enterprise Technology platforms, our approach is seamless and iterative, prioritising agility and adaptability. By integrating modern engineering approaches and fostering a culture of constant innovation, we ensure that our core building blocks not only support current needs but also scales effortlessly for future growth.

**You’ll take us further by**:

- Supports project delivery through integration design input, system configuration, technical reviews, and hands-on assistance with pilots, including on-site store visits and thorough documentation for smooth support transitions.
- Ensures operational continuity by acting as the primary escalation point, managing test environments, configuring store systems, and delivering training, all in alignment with Ampol technology policies.
- Drives continuous improvement through automation, proof-of-concept initiatives, and strategic alignment with the broader Retail technology roadmap.
- Proactively manages change processes and fosters strong vendor and stakeholder relationships to support service delivery, quality, and business alignment

**We’d love it if you have**:

- Proven experience in POS payment systems and retail technology environments, including payment processing workflows, POS terminal hardware/software, and backend systems integration
- Working knowledge of AS2805 standards and PCI DSS compliance.
- Proven track record in supporting end-to-end project delivery, including solution design reviews, technical documentation, pilot implementations, and system configuration.
- Adept at operational support functions such as troubleshooting, incident resolution, and managing test environments, with a solid grounding in ITIL best practices, particularly in change, incident, and service management.
- Recognised for strong communication and stakeholder engagement skills, and a proactive, outcome-focused mindset.
- Comfortable navigating ambiguity, drive automation and continuous improvement initiatives, and effectively manage competing priorities in complex, cross-functional settings.
- Willing and able to support on-site store visits, pilot rollouts, and proof-of-concept activities as required

**We’ll take you further by**:

- **Our total remuneration is competitive.** This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars
- **We are flexible**.** Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
- **We value recognition.** We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
- **Career development and learning opportunities** including LinkedIn Learning and other tailored training solutions.
- **BabyCare Package** **-** financial and flexible support for parents transitioning back to work.
- **Need some wheels?** Novated L