Administration Coordinator

7 days ago

Clayton, Australia Trelleborg Industrial Solutions - Marine & Infrastructure Full time

We are currently seeking an Administration Coordinator to join our Aftersales team to provide outstanding customer service to Trelleborg clients worldwide and will be responsible for:

- Working collaboratively with the Service Manager and Site Service Engineers in scheduling and planning of site service activities worldwide.
- Keeping the site service and service agreement schedules up to date.
- Assisting in the maintenance and operation of the technical support case management system, e.g., reporting, engineer follow ups, conduit to site scheduling, etc
- Maintaining and monitoring Service Engineer records including but not limited to visas, medical status, safety cards, offshore qualifications, drug & alcohol testing and expense claims
- Ensuring site job reporting requirements are submitted complete and in a timely fashion
- Preparing billing and charge out summaries
- Maintaining administrative compliance in third party systems such as ISNET
- Ensuring Service Engineers spares inventories are regularly replenished
- Administering customer service survey process
- Identifying gaps in current process & operations, suggest and implement process improvements as appropriate
- Providing general admin support to the Service team as required

**The key Skills/Qualification/Experience required are**:

- Secondary school as a minimum, diploma or vocational experience well regarded
- 3 - 5 years appropriate work experience in a similar role, e.g., service coordination & dispatch, customer service or office administration
- Competent with MS Office suite of products
- Experience dealing with external customers
- Experience with an ERP esp. Dynamics AX 2012 / AX 365 desirable
- Australian or New Zealand citizenship or having a valid visa for working in Australia.

***Competences**:

- Administration and clerical skills
- Customer Service
- Communication, negotiation and interpersonal skills
- Report / proposal writing skills
- Time management and planning
- Strong written and verbal English skills.
- Ability to show initiative and problem-solving skills.
- Ability to build and maintain client relationships.
- Understanding of various sales techniques.
- Motivated to learn about our products and our industry.
- Attention to detail.
- Don’t delay We’re hiring as quickly as possible._

At Trelleborg our people are #shapingindustryfromtheinside

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