Head of Business Operations

About Us:
Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need
- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us

Are you a strategic leader with a passion for making a meaningful impact? Anglicare is seeking a dynamic and experienced Head of Business Operations to join our Community and Mission division. This pivotal role offers the opportunity to shape the future of our operations and service delivery, ensuring alignment with our values and mission to transform lives.

About the Role

As the Head of Business Operations, you will report directly to the Chief Executive, Community and Mission, and lead a dedicated team of managers across Operations, Quality and Compliance, Disaster Recovery, and Retail. Your leadership will drive operational excellence, foster innovation, and ensure compliance across our growing network of service delivery locations.

Why Join Anglicare?

At Anglicare, we believe in transforming lives with compassion, care, and commitment. This role offers you the chance to:

- Shape and lead innovative strategies that have a lasting impact.
- Work in a supportive, mission-driven environment.
- Be part of a forward-thinking team dedicated to making a difference in the community.

You will play a key role in:

- Driving operational transformation to create a high-performing, client-focused culture.
- Developing and implementing strategic initiatives that enhance client outcomes and operational capacity.
- Fostering collaboration with key stakeholders, including leadership teams, IT, and community partners.
- Ensuring financial sustainability, optimizing resources, and delivering measurable impact.
- Building future-ready leaders and embedding continuous improvement across teams.

Key Responsibilities
- Transformation Enablement: Lead strategic initiatives to reimagine service delivery models while aligning with Anglicare’s purpose and values.
- Leadership & Workforce Development: Inspire and build a values-aligned, capable workforce, ensuring succession planning and talent development.
- Service Delivery & Innovation: Oversee operational planning, drive innovation, and manage client experience in a dynamic market.
- Financial Management: Ensure operational and financial sustainability through effective resource management and strategic planning.

What We’re Looking For

To succeed in this role, you will bring:

- Strategic thinking and action orientation, with the ability to adapt to changing priorities.
- Strong leadership skills, fostering a collaborative and high-performing culture.
- Expertise in community services operations with a client-centric approach.
- A proven track record in change management and integrating technology to enhance service delivery.
- Active commitment to Anglicare’s purpose and values.

Qualifications & Experience:

- Minimum 5 years’ senior management experience in a client-oriented human services environment.
- Tertiary qualifications in business or management.
- Demonstrated ability to lead cross-disciplinary strategies and deliver impactful outcomes.

Ready to Lead the Way?

If you are a visionary leader with the skills, experience, and heart to drive transformational change, we would love to hear from you.

Application Close Date: February 14, 2025