Operations Manager

Are you a people leader driven by the mission to enrich the lives of people with disability? Do you excel in operational leadership, service delivery and have a passion for developing staff to achieve their best? If so, we have an exciting opportunity for you

**About the Role**
The Operations Manager is a practical, hands-on leadership role. Initially supporting one house with one full-time direct report, a second house in Baulkham Hills is due to be established in 2025. While you’re 100% focused on leadership and management, your direct report has a hybrid role, providing a mix of management support and direct client services.

The service supports three people with complex needs. The service opening in 2025 is a Specialist Disability Accommodation (SDA) house. To be successful in this role, you’ll have a deep understanding of the needs of people with complex disability, excellent relationship skills to support families, and the ability to build a strong, capable, and well supported team that has the depth of skill and empathy needed to deliver exceptional services and supports.

In this role you’ll have the opportunity to stay close to client service delivery, while building your management and leadership capability. You’ll have the opportunity to use your experience to partner with our Continuous Improvement and Practice team to develop improved programs and supports, both within the service, and across Sunnyfield. This is a great role for someone looking for a way to grow across, or perhaps balance their love of, practice, people, and organisational leadership.

**Key Responsibilities**:
As an Operations Manager, your key focus areas include:
**Leadership**: Lead a team to deliver high-quality, person-centred supports and services that promote client and staff safety and wellbeing, enriching the lives of people with disabilities.
**Continuous Improvement**: Foster a culture of continuous improvement by partnering with clients, their Circle of Supports, and the team to enhance service planning, quality, and outcomes, while effectively managing risk and compliance.
**Strategic Support**:Assist the Regional Business Manager in developing and delivering the Regional Plan, achieving performance objectives across client experience, employee experience, service viability, quality and risk, financial sustainability, and stakeholder relationships.

**About You**
**Purpose-Driven**:Motivated by enriching the lives of people with disabilities, your team, and your community. You advocate for client and customer rights, ensuring their voices are heard.
**Inspiring Leader**: Known for being engaging and open-hearted, you nurture an empowered, safe, innovative, and high-performing culture.
**People Developer**:Skilled in developing high-performing teams through leadership, coaching, and mentoring.
**Strategic Thinker**:Capable of bringing visions and strategies to life while achieving operational performance.
**Innovative**: You lead and inspire innovative ideas to support clients, staff, and the community.
**Change Leader**: You challenge the status quo and drive impactful change.
**Experienced**:Proven track record in operating within a regulated community services environment.

**Why Sunnyfield?**
A career at Sunnyfield means living and working with purpose, focusing on empowering people with disability. You will be part of an organisation built on community spirit, trust, inclusion, and heart. Enjoy salary packaging benefits, access to Fitness Passport and discounted healthcare through our corporate partnerships, all within a fun, flexible, and dynamic environment.

**What’s Next?