Solutions Upgrade Administrator

2 weeks ago

Gold Coast, Australia Gallagher Group Full time

**About Gallagher**

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.

We’re painting the future of what’s possible. Come join us

**The Opportunity**

We’re looking for a Solutions Upgrade Administrator to join our Gallagher Security team in our Southport office on the Gold Coast.

In this customer-focused role, you’ll engage directly with Gallagher’s extensive network of channel partners and end users to identify upgrade opportunities, provide tailored solutions, and build lasting relationships. You’ll play a key role in helping customers stay current with our technology by connecting them with the right products, services, and support options.

This is an ideal opportunity for someone who enjoys working with people, uncovering needs, and finding solutions that deliver real value.

Your role at a glance:
Identify upgrade opportunities through proactive engagement with customers and database insights

Prepare accurate quotes and proposals for hardware and software upgrades

Communicate the benefits of Gallagher’s Care Plan and technology enhancements

Collaborate closely with sales, marketing, and operations teams to convert opportunities into action

Maintain database accuracy and follow up on Care Plan renewals and legacy system upgrades

Support marketing initiatives and promotional campaigns that drive customer engagement

Provide monthly reporting and insights on upgrade performance and progress

**The Fit**

You’ll thrive in this role if you enjoy connecting with customers, building rapport, and managing multiple priorities in a fast-moving environment. You’ll combine strong communication and administrative skills with commercial awareness and a drive to achieve results.

What you’ll bring:
Proven administrative or coordination experience, ideally in a sales support or customer engagement role

Proficiency with Microsoft Office and workflow management platforms

Strong written and verbal communication skills with a customer-first mindset

Excellent time management, organisation, and attention to detail

Confidence using technology and managing data accurately

Initiative, reliability, and the ability to work both collaboratively and independently

**Why Gallagher?**

At Gallagher, you’ll join a supportive, family-friendly team environment where innovation and collaboration are part of everyday life. We’re committed to helping you grow, contribute, and enjoy what you do.

This position is based on-site (8.30am - 4.30pm) in our Southport office on the Gold Coast, where you’ll enjoy:
Free office parking

Competitive salary package with great benefits and an annual incentive scheme

A collaborative team culture with regular connection events and celebrations

Career development opportunities within a global organisation that’s shaping the security industry

**Department**
- Security

**Role**
- Administration

**Locations**
- Gold Coast

**Employment type**
- Full-time

**Closing Date**:

- 23 November, 2025

**CONTACT**

**Anne Campbell**
- Talent Acquisition Advisor - People

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