Head of Major Accounts

**Company Description**
Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

We have a permanent opportunity available to join our Group Life and Retirement business unit as the Head of Major Accounts. Reporting to the General Manager, Industry Funds Partnerships, you will be responsible for managing a portfolio of superannuation partners, while managing a small team to ensure our partners receive excellent service across their relationship with TAL.

We’re looking for a leader with strong Group Insurance and Superannuation experience to join a team that shares a common goal and purpose with our Partners. We understand that by providing the best service to our Partners, we can ensure that TAL will support their members and families when they need us most.

In this role you will:

- Manage the team servicing the partners to ensure the relationship is supported appropriately by the team, in a timely fashion.
- Build strong relationships through formal and informal interactions to ensure that we appropriately service the client relationships.
- Establish structures for other members of TAL and/or elsewhere within the business unit to deliver to the Funds’ needs where it is appropriate to leverage shared resources.
- Provide strategic guidance to the partner stakeholders to assist them in the management of their insurance arrangements.
- Take a leading role in the development and implementation of initiatives and projects to enhance service delivery.
- Ensure all product and service-related contractual arrangements are in place and any risks faced by TAL are addressed.
- Negotiate changes to insurance arrangements which optimises TAL and the Trustee’s risk management and service position.
- Be the face of TAL for client interactions requests.
- Be available as the escalation point for all service concerns, including all underwriting and service issues.
- Anticipate Fund requirements and take action internally to ensure that their needs are satisfied.
- Provide coaching and regular performance related feedback to team members.
- Ensure that the team are kept informed of key company knowledge, events, and updates.
- Actively contribute to the Partnerships Leadership Team to support our broader Group Life and Retirement team.
- Actively build and promote a team culture of compliance and risk management awareness and appreciation.
- Keep up to date on all key changes to Compliance regulations and risk management policy.

**Qualifications**
- At least 5 years' experience in Superannuation and/or Group Insurance market.
- Strong understanding of the superannuation industry and its interplay with the group insurance industry.
- Strong self-leadership skills.
- Ability to lead the delivery of multiple simultaneous projects.
- Substantial experience and successful track record of delivering business change and improved processes within a complex business transformation programme.
- Experience working across large projects/programs of work.
- Strong written and verbal communication skills with the capability to work across all levels of the organisation.
- Good attention to detail and a rigorous focus on delivering quality output.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
**Additional Information**

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

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Everyone at TAL has a responsibility to do the right thing and is accountable f