Administration Assistant/coordinator

Have meaningful impact as an **Administration Coordinator**

**YOUR ROLE**
We have a full-time permanent opportunity to become a key member of our Workers Compensation & Underwriting Business Unit based in West Perth. The purpose of the role is to provide administrative service and support to the Workers Compensation & Underwriting Business Unit and its customers, to ensure high service levels are delivered and maintained.

Your daily tasks include but not restricted to:

- Workcover Online Portal data entry
- Mailbox Management
- Incoming phone calls (Direct, transfer and/or assist when possible to customers)
- Work closely with & provide support to offshore team
- Provide support to the Claims and Underwriting teams as required
- Quality Control Audits
- Initial Notification claim management
- Noise Induced Hearing Loss claims lodgement
- EFT information data entry
- Reporting
- Excel Spreadsheet management
- Debt recovery management
- Claims system data entry
- Photo Copying
- Record Data management
- Catering
- Couriers

This role offers hybrid working, with flexibility to work from home up to 3 days per week after training. You will be required to attend office regularly during 4-week training period.

**Please note**: To work from home, you will need high speed internet connection and a private home office set up. 

**Applications close on 20 February, unless filled prior.**

**ABOUT YOU**

To be successful in the role, you will need:

- Previous administration or customer service experience.
- Strong and consistent data management skills
- Strong customer focus including well developed customer service skills
- High level of communication (verbal & written) in a fast-paced environment
- Ability to develop successful working relationships with stakeholders and other team members.
- Good attention to detail
- HSC or equivalent

**ABOUT US **

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest. 

You’ll know our brands - NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're committed to being a safe and supportive workplace for all our employees.  We do this because we’re ready for you.

All this shows up in what we offer:

- Grow your financial future with 13% superannuation as standard
- Access up to 50% off personal insurance, including home and motor insurance
- Be part of a net zero business by 2050
- Join great employee network communities
- Grow your career through dynamic secondments

**What’s next?**

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount
- Professional development assistance
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in WEST PERTH, WA 6005