Lifecycle Marketing Manager Financial Services

3 days ago

Sydney, Australia Talent Web Full time

Progressive, values based financial services organisation
- Leadership opportunity, 2IC role to Head of Marketing
- $170k plus super

**Lifecycle Marketing Manager - Financial Services**
- Progressive, values based financial services organisation
- Leadership opportunity, 2IC role to Head of Marketing
- $170k plus super

TalentWeb are proud to be retained by a values based financial services organisation that is on a mission to drive greater connectivity with their customer base by delivering compelling, sustainable and socially responsible investment solutions. As they scale their marketing team, this newly created leadership role is one not to miss

**The Opportunity**
In this newly created leadership role and working in collaboration with an inspiring Head of Marketing, you will:

- Oversee and lead the management of the customer engagement strategy, building personas that resonate with your target audiences and reflect brand messaging.
- Lead and drive the lifecycle marketing strategy.
- Develop marketing strategies, comms plans and member journeys designed to improve engagement, drive key messages and desired outcomes.
- Lead and project manage the design and content creation for a website refresh.
- Develop and implement targeted marketing campaigns to facilitate acquisition and retention of target customers.
- Work in conjunction with the Analytics Manager to foster a data driven, test and learn culture.
- Support Relationship Managers to drive customer acquisition and retention.
- Develop and implement a customer advocacy program to drive engagement with the brand.
- Ensure the customer journey, across all touchpoints, resonates with end customers and drives optimal customer experiences.
- Build engagement and loyalty with prospective customers through evens, seminars and worskshops.
- Be a brand champion, driving continuous improvement and proactively looking for opportunities to improve customer experience.
- Work alongside a cohesive team to ensure excellence in campaign implementation using evaluation, reporting & ongoing optimisation.

**About You**
With a creative and analytical mindset, you are on the hunt for a career role in a values based organisation that has the customer front and centre of everything they do. With a strong B2C financial services marketing background, you are looking for a leadership role, where you can nurture and mentor a team and help them grow their skills. You bring:

- CRM, direct marketing and digital expertise.
- Solid end-to-end marketing campaign management experience and a proven track record of results.
- Excellent grasp of CX principles and lifecycle marketing.
- Strong brief writing skills, specifically geared towards an insight-driven approach.
- Commercial acumen and experience in managing marketing effectiveness.
- Stakeholder engagement skills and ability to influence and collaborate at all levels.
- Understanding of research with skills to interpret data findings and implement insights.
- Experience in managing automated campaigns using Marketo.

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