Ao3 Business Support Officer
6 hours ago
**About the Role**:
Public Sector People are partnering with a State Government department to recruit an AO3 Business Support Officer. This temporary position, approximately 2 months in duration starting in mid-February, involves providing crucial executive support to stakeholders.
The primary focus of the role is to manage incoming customer complaints and feedback during the Queensland local government elections. As part of a small team, you will play a vital role in ensuring the efficient functioning of the Executive Office during this busy election period.
**Key Responsibilities**:
- **Assessing and Triage**: Efficiently assess and triage incoming feedback and complaints, ensuring a prompt and organized response.
- **Data Entry**: Perform data entry tasks, including the initial input of complaint details into the Jira system, followed by meticulous record-keeping of all subsequent correspondence and follow-ups.
- **Escalation**: Identify and escalate complex complaints for assessment by other staff, contributing to the effective resolution of issues.
- **Software Utilization**: Utilize Microsoft Outlook and Jira for task management. Previous experience with Jira is not required, as training will be provided.
- **Administrative Support**: Undertake various administrative tasks as required to support the overall efficiency of the Executive Office.
**Please note only suitable applicants will be contacted. Press APPLY NOW to be considered.
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