Ao3 Customer Service Officer

12 hours ago

Brisbane, Australia Public Sector People Full time

AO3 State Government Opportunity | Multiple roles available
- Attractive pay rates of $43.40 per hour + Super.
- ASAP Start | Inner suburbs / CBD location

**Public Sector People** are Exclusively working with a government organisation within the inner suburbs of Brisbane to recruit
**MULTIPLE AO3 Customer Service Officers** in short-term temporary contracts till the end of June with the possibility of extension or direct appointment.

The successful applicant will work within a small but supportive team. There will be ongoing training and development within the role. The role is in the office 5 days a week, but flexibility may be given on certain occasions.

The role will be fast-paced, with a combination of high levels of customer service, Data entry, stakeholder engagement, investigations and using a high level of autonomy.

**Responsibilities of the role**:

- Check information and correctly process refunds for identified incorrectly charged license fees.
- Provide high-quality customer service and advice when responding to in-person, written and telephone enquiries relating to refund matters.
- Accurately record and report on the related activities and outcomes within the department's database.
- Participate in planning and change management activities including where appropriate making recommendations for service and functional improvements.
- Undertake general administrative duties and support communication across the department networks.
- Carry out any other reasonable tasks relevant to the position.

**About you**:

- Previous government experience is recommended.
- Experience within Contact centers is desirable.
- Highly accurate clerical and administrative processing skills.
- Ability to organize work and meet deadlines in a high-volume processing environment, working autonomously when required.
- Effectively communicate through written and oral communication.
- Attention to detail is Mandatory.
- Sense of humour is a must-have

**Benefits**:

- Multiple opportunities
- ASAP START REQUIRED
- Great location
- AO3 State Government opportunity
- 3-month temporary contract + extension + or direct appointment
- Attractive rates of pay $43.40 per hour + Super.
- Fun supportive Culture

**If you would like to discuss this role in more detail or discuss other Business Support opportunities within the Local, State or Federal Government, please contact**:

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