Application Support Analyst

**Position **Application Support Analyst

**Position Number **1411H03 **Level/ Classification**:HEW0607

**Reports to **Manager Student Systems

**Unit **Solutions Delivery

**Directorate **Information Technology Services

**Positions Supervised **Nil

**Position Purpose**

Systems team and to provide support and advice to clients and resolve any issues in a timely

manner to a high standard in accordance with internal business processes.

In particular, this is a hands-on role supporting the Learning Management System and associated

**About Murdoch University**

Murdoch University helps people discover how to make a difference, through education and

research endeavour, and remains one of the most inclusive universities in the country, providing

students with quality education and recognised academic standing within an engaging and caring

environment. We are a university for all, irrespective of background and social standing with a

focus on social equity, self-direction and freedom of thought and belief.

With strong links to government, business and the community, Murdoch University helps people

discover how to make a difference. We are a young, innovative and enterprising university with

more than 23,000 students and 1,700 staff across Perth, Singapore and Dubai. We are

committed to high quality education, innovative research, and strong community engagement

both locally and internationally.

Our Strategic Plan and Future Horizon 2017-2027 outlines an ambitious blueprint for

development and growth, with a focus on one purpose: to be a creative force for current and

future generations.

We are clear about our two core goals: to educate free thinkers who thrive in society and are

sought after by employers; and, to provide life changing solutions for the world’s big challenges

through our outstanding translational research and innovative practice.

We are clear about our two core goals: to educate free thinkers who thrive in society and are

sought after by employers; and, to provide life changing solutions for the world’s big

challenges through our outstanding translational research and innovative practice.

**About the Work Area**

Information Technology Services are a critical partner in delivering innovative technology

leadership and delivery excellence in advancing the University’s strategic goals. Our teams

provide key services across:

- Planning and Governance
- Solutions Delivery
- IT Operations

In support of the University Strategic Plan and Future Horizon, IT Services seeks to drive the

transformation of a truly innovative digital technology experience in creating a vibrant campus

for business, industry, start-ups, health sectors, local and global investors, researchers,

students, alumni and the broader community to come together to learn, innovate, and

collaborate.

**Reporting Relationships
Manager
Student
Systems

Senior
Application Database and Senior

Application Student Integration
Support System Software

Support Systems Lead Analyst
Analyst Administrator Developer

Analyst

***
**Key Responsibilities / Duties**

1. Provide administrative and systems support for a range of complex business,

2. Liaise with other teams within IT Services and with a variety of IT Services customers,

ensuring that sound advice is given regarding all aspects of administrative and systems

support.

software programs.

systems and software programs supported by or developed by IT Services.

Mu rdoch University

5. Use various techniques to investigate, analyse and resolve complex technical issues

and data from various monitoring tools.

6. In conjunction with other teams within IT Services, provide appropriate monitoring tools

Services supports.

8. Assist in the resolution of issues escalated by Tier 0 & 1 (IT Service Desk) and other teams

within IT Services, ensuring that incidents, requests and problems are resolved in the

shortest time frame possible, to a very high standard, in accordance with internal business

processes (eg. ITIL).

9. Develop an appropriate level of understanding of the relationships and dependencies

authentication systems and software programs and their availability via host computers

at different sites.

10. Develop an appropriate level of knowledge of business and organisational processes

11. Application administration and development services as well as support to the clients and

users of systems and services provided by ITS.

12. Use the Project Management and software development methodology as defined by the

Project Management Office and contribute to IT project work.

13. Other duties as required.

**Selection Criteria**

**Essential
**1. A degree with at least three years subsequent relevant experience, or an equivalent

combination of relevant experience and/or education/training.

2. In-depth, hands-on knowledge of and experience with enterprise and desktop

3. Knowledge of programming languages and techniques.

4. Ability to create system