Technical Support Specialist

Want to move Australia’s heart health forward? Our team is our impact and our future. Join something special at Advara HeartCare.
Our Best Starts with You
At Advara HeartCare, we’re building something important. Something special.
For more than 20 years, our Australian-owned business has developed a proud reputation based on quality outcomes and patient care. We’re the largest cardiology provider in Australia, with more than 90 centres and 100 doctors. Now, we’re on a journey to providing even better healthcare. And that means we’re creating a workplace and culture where you can truly thrive.
Join us, and help move Australia’s heart health and your career forward.
Your impact, with us
As our highly valued Technical Support Specialist, you’ll use your technical expertise to provide reliable IT support across multiple clinical and business systems,
aiding patients with a wide range of heart and cardiovascular conditions.
Based in Perth you’ll [ensure seamless IT service delivery, supporting frontline healthcare professionals to deliver patient-centred care, helping to improve people’s health and lives and shaping our organisation’s future.
**You’ll make a meaningful impact by**:

- Troubleshooting and resolving incidents across Microsoft 365, Windows 10/11, networking, telephony, and printing.
- Collaborating with IT colleagues, vendors, and clinical staff to deliver effective solutions.
- Documenting solutions, knowledge articles, and contributing to IT projects, migrations, and upgrades.

What you’ll bring
**To succeed in this role, you will have**:

- 3+ years of IT support experience, ideally in a healthcare or clinical environment.
- Proficiency in Microsoft 365, Active Directory, endpoint management, and ITSM/RMM tools.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication, with a customer-focused approach.

**We would also love you to have**:

- Strong communication and interpersonal skills and the ability to nurture positive connections
- A mindset of collaboration and continual learning. You will seize opportunities to expand your skills and expertise, and you’ll be willing to share your knowledge and experience to help our company and people thrive.
- Microsoft certifications (e.g., Modern Desktop Administrator, Azure Administrator).
- ITIL Foundation Certification.

Why Advara HeartCare
We’re a values-driven organisation where every person matters. Because whatever your role here, you are our impact and you are our future.
We offer you meaningful work, a welcoming and supportive team culture, and the opportunity to help shape our journey to something that’s even better.
Here are some of the things we hope you’ll love about working with us:

- Your impact, with us.

At Advara HeartCare, you’ll use your technical expertise to achieve better quality outcomes, deeper care and a bigger impact with an organisation that’s leading the way.
- Your growth, with us.

Develop new knowledge and skills at the cutting edge of our industry, and progress your career in a fast-growing company that’s dedicated to what you do best.
- Your voice, with us.

When you join our team, you’ll be valued and heard. Truly. We’re listening to and investing in our people more than ever before, which means you get to shape our future while building yours. Because that’s how we will all thrive.
**You’ll also enjoy a range of other benefits**:

- Competitive salary package.
- Flexible work arrangements.
- Work in a healthcare environment where IT directly supports patient care.
- A supportive and collaborative IT team culture.
- Collaborate and connect with nationally and internationally recognised clinical leaders who want you to succeed.
- Expand your skills and sub-speciality expertise in a true group practice model.
- Create the work-life balance you need with flexible work arrangements and the option to purchase additional annual leave.

“People here are very caring and helpful and want each other to succeed. It’s a very supportive group we work with. They will put time and effort into making sure someone is happy and comfortable here.”
- Advara HeartCare Employee

Ready to shape our future while building yours?
Join Advara HeartCare and achieve more than you ever thought possible.
Anthony Sache
Head of IT Service and Technical Delivery
Applications close Friday, 31 October.
Advara HeartCare is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.