Training Operations Specialist

Company Description
**About the job**

**Training Operations Specialist (Training coordination & facilitation)**

**Multi-national Company - Sydney CBD - Corporate Training - Operations Manager**

Informa Australia is recruiting for an Operations Manager to work with our Corporate Training team in Sydney. Operating under the Informa Corporate Learning brand, this division provides learning and development solutions to a range of industries from oil and gas to rail and healthcare.

**About us**:
Informa is a FTSE 100 multinational organisation which has over 150 offices around the world. It operates in over 43 countries and employs 11,000 employees. This is an exciting opportunity for an enthusiastic, ambitious and career orientated executive who would like to work in a well-recognised and reputable organisation.

Informa Corporate Learning delivers over 350+ training courses annually. These range from highly technical courses in niche industries to broad-based soft skill driven training, applicable across numerous sectors.

**Job Description**:
The role will centre around a structured list of responsibilities that occur pre, during and post each learning event, from planning right through to delivery and post project admin from an ops perspective.
- Operate as the coordinator for all learning events (both virtual and in-person)
- Manage an event schedule, and work with the partners and internal teams to ensure that sufficient time and resource is allocated to each event
- Liaise with Informa clients, consultants and speakers, virtual coordinators and Informa Client Managers as required
- Create, customise and configure virtual event registration links, invitations and reminders
- Upload content and create custom virtual meeting layouts and event flows
- Liaising with printers, travel partners, venues and flight agencies
- Support the development of materials such as Best Practices, FAQs, and training slides to support virtual event execution
- Support Client Managers and Clients in identifying and recommending appropriate platforms and features to use for different types of events, such as meetings, webinars, pre-recorded webinars, workshops, training, breakout rooms, whiteboard, Q&A, polls, etc.
- Manage communications with trainers, presenters and virtual coordinators to ensure they have the correct information, equipment (mic, camera, Wi-Fi, background) and specific event info like links, formats, calendar reminders
- Schedule and execute rehearsals in advance of live events to ensure all parties are adequately prepared
- Assist as the virtual event host and/or moderator during rehearsals and/or live events, on an as needs basis
- Offer assistance and guidance with any attendee connection issues, as well as basic technical support during an event
- Generate and download reports: registrations, attendance, polling responses, and Q&A
- Process, upload and retrieve webinar recordings
- Research and stay on top of trends and new tools in the virtual event space
- Basic editing skills (videos, voice notes) or working with suppliers to deliver
- Some sales support - case studies, feedback reports, course promotion support

**Qualifications**:

- 2+ years professional experience in an event / customer / learning / training operations capacity
- Knowledge and understanding around customer and event operations
- Proficient in MS Office programmes

Additional Information

If you're excited about working in our dynamic, people orientated culture and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need

The position will be based in our modern office, in the heart of the Sydney CBD and is easily accessible by all forms of transport. Career progression, flexible working and personal development are key selling points of this role along with a competitive package of perks and benefits of working within a global organisation.