Customer Support Officer

7 days ago

Moorebank, Australia Coates Full time

**About us**
You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

**About the role**:
A Customer Support Officer

**A day in the life of a Customer Support Officer**:

- Respond to customer needs via telephone whilst providing exceptional customer service
- Source equipment to meet customer needs via our branch network
- Complete administrative duties such as generating hire schedules, invoicing, raising purchase orders
- Coordinate equipment deliveries, transfers, pick-ups, repairs, changeovers and breakdowns

***

**About you**:

- A love of customer service, enjoy resolving issues and troubleshooting
- An aptitude for providing customer service over the phone
- Attention to detail and accuracy. This will be important when preparing hire agreements
- A willingness to adapt to changing situations and work with a continuous improvement approach
- Resilience, enjoy a challenge and can work autonomously whilst still being part of a team

**What you’ll get in return**:
As part of our team, you’ll enjoy a range of perks and benefits including:

- Competitive remuneration (because we value great work and believe it should be rewarded)
- Flexible working arrangements to help you balance your work life with your home life
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.
Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. Equipped for you

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