Customer Service Officer

Flexible working, health & wellbeing programs
Collaborative culture with a genuine commitment to sustainability
Flexible working arrangements (work from home Mondays & Fridays)
Wholesale Customer Service Officer | Kew
A bit about the role
We're currently on the lookout for an experienced Customer Service Officer to join our amazing Wholesale Customer Service team
You will manage a specific portfolio of channels and act in an account management capacity to ensure all orders are not only input correctly, but managed and delivered within the designated delivery window. You will also be communicating with customers & our sales teams on a daily basis.
What will I be doing?
We are looking for someone who can effectively straddle Customer Service and Account Management: because of the account management focus, and a need to work with internal teams to manage order flows, from start to finish, you must have similar experience and be super comfortable working with high volumes of data. The orders coming through are big - both in dollar value and volumes - so attention to detail is crucial.
Manage the end to end EDI order management process from receipt to dispatch
Manage key portfolios such as Myer & TK Maxx and developing strong and lasting relationships with internal/external stakeholders
Monitor and prioritise stock; push required orders to pick to ensure that delivery windows are met
Analyse and manage claim requests; liaising with Accounts Receivable as well as our customers
Working closely with key stakeholders such as our Warehouse, sales teams, customers & carriers
Maintenance of all databases including AS400 & salesforce
Ad hoc projects/tasks as required
What experience do I have?
Proven order management experience (EDI /AS400 experience HIGHLY desired)
Previous experience within a customer service/account management role, ideally in a retail, wholesale or manufacturing environment
Organisational skills to manage key portfolios and effectively develop relationships
High attention to detail; fast data entry skills
Ability to quickly pick up new systems
Enthusiasm and passion for providing top class customer service
The ability to work as a team player as well as autonomously
What can we offer you?
Work for an amazing brand that's an Aussie household namework with inspiring cross-functional teams and stakeholdersjoin a business with an unrivalled culturewhat's not in it for you?
Huge staff discounts across all the amazing brands in the Hanes portfoliowe're talking huge savings on Jockey, Bonds, Champion, Sheridan, Bras N Things, Berlei - and more
Sample sales and extended family and friends' discounts
Wellness Programs - regular free skin checks, flu shots, remedial massages, Employee Assistance Program
Access to awesome perks, including corporate discounts, novated car leasing, Employee Assistance Program, Parental Leave Program
Monthly business updates from our CEO and Senior Leadership Team, with regular presentations from our community partners
COVID safe, flexible and relaxed office environment with sit-stand desks and a strictly casual dress-code
Established and committed LEAN organization offering on-going training to all employees
A BIT ABOUT US..
Who wouldn't want to be part of Hanes Brands? Our culture is fantastic, made so by our people and the standards we set and strive towards each day. We enjoy the benefits of being part of a global organisation, whilst staying true to our heritage. As a company, we are passionate about developing our people, and there are endless opportunities for career progression across so many different areas of our business. We are open, collaborative and straight-talking: we love coming to work every day and being part of bringing our iconic brands to life that are loved by, well - everyone
Hanes Brands Australasia is home to some of Australia's most iconic brands, and we are proud to be part the US powerhouse Hanes Brands Inc, one of the world's largest manufacturer and marketer of basic apparel brands. We have 18 brands in our portfolio, including Bonds, Champion, Berlei, Jockey, Sheridan and Bras N Things, and a number of offices across Australia and New Zealand. We're a household name delivering beautiful comfy products that Aussies just love. And with six hugely successful e-commerce sites, an extensive and rapidly growing store network, amazing and well-established wholesale partnerships and a growing international presence, the future is looking bright