Client Liaison/intake Officer

1 day ago

Kew, Australia True Hands Full time

True Hands Home Care and Disability services is seeking to employ a bright, bubbly, competent and organized In-Home Client Liaison/Intake officer for our new **Kew Office.**

**About You**:
This role is ideal for someone that loves to give people a great experience at every contact point. Someone that is looking to work for a progressive company. who would like to use their customer service skills to assist clients to navigate their way through in-home aged care services and disability services.

This is a client-faced position focused on customer service and the delivery of support services to clients. The position is for 3 days per week initially (preferred: Mon, Wednesday and Fridays) and is a casual position with reliable hours.

**Responsibilities**:

- Engage with clients to complete the onboarding process including assessing available funding, completing Service Agreements and other required paperwork.
- Excellent customer service, always seeking new ways to engage and provide exceptional customer service
- Maintain excellent record-keeping of all client records, calls, feedback and enquiries
- Liaise with other referring agents including referrals direct from clients/carers or guardians, support coordinators and other businesses maintaining strong relationships and always working to find solutions to often complex administrative issues.
- Developing and maintaining positive, respectful, and supportive relationships with clients and key stakeholders
- Rostering staff for clients and maintaining those rosters.
- Manage any feedback from clients/ guardians, taking appropriate action as required to achieve a positive outcome.
- Using your skills to create documents and reports, and record and analyse data relevant to service delivery.
- Always ensure organisational compliance, in-line with industry and organisational policies and procedures.

**To be successful in this role you will have**:

- Customer service skills demonstrated by experience
- Excellent problem-solving and initiative, the ability to be flexible in thinking
- Strong communication skills, both oral and written
- Good listening skills and the ability to build meaningful relationships with clients.
- Experience in coordinating people and responding appropriately
- Ability to effectively manage client and stakeholder expectations
- High-level report writing skills
- Client Database Systems experience

**Mandatory Qualifications for this role**:

- NDIS Worker Screening Clearance
- Current Driver’s Licence
- Working with Children check
- Current police check

**Job Type**: Casual

**Salary**: $40.33 - $45.00 per hour

**Benefits**:

- Company car

Schedule:

- 8 hour shift

Supplemental pay types:

- Penalty rates
- Performance bonus

Ability to commute/relocate:

- Kew, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Client Intake Intern Ndis

    22 hours ago

    Kew, Australia No Limits Community Services Full time

    **Entry Level Role**: - **Remote Work**: - **Professional development and permanent work opportunities available**: - **NDIS sector experience** * **Mission** No Limits Community Services mission is to enable each person we support to live as an empowered an equal citizen and to provide quality, sustainable and flexible services that uphold human...

  • Office Administrator Jobs

    7 days ago

    Kew, Australia MFS Engineering Full time

    JOIN US AT MFS ENGINEERING- Providing overall administrative support including contract administration, scheduling, development of project templates, client and supplier liaison as well as supporting the Project Managers and Engineers.INCLUDE BUT NOT LIMITED TO THE FOLLOWING Your tasks and responsibilities Providing overall administrative support including...

  • Client Experience Manager

    6 days ago

    Kew, Australia Home Instead Full time

    **We are a leading global brand** Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population....

  • Junior Events/function Coordinator

    7 days ago

    Kew, Australia The Postmaster Hotel Full time

    Postmaster Hotel offers function facilities, with two newly renovated and versatile event spaces on offer. Offering great dining experiences and we are always looking for new and innovative ways to deliver food and beverages that excite our team and delight our guests. Diversity and inclusion are in everything we do and we empower everyone to learn, grow and...

  • Receptionist

    22 hours ago

    Kew, Australia Baptcare Full time

    Receptionist - Casual Shift Worker Karana Community Kew About Us At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges. Baptcare is a purpose...

  • Records Management Officer

    3 days ago

    Kew, Australia Empire Careers Full time

    Location : Kew Job Type : Permanent Job Salary : $70000 per annum **Records Management Officer** - Kew location - work close to home - Part time - Flexible days / hours - Excellent Legal firm - mínimal attrition **The Firm** Join a progressive boutique firm is growing and has mínimal attrition. Servicing a magnitude of clientele across Melbourne they...

  • Payroll Officer

    6 days ago

    Kew, Australia Sharp & Carter Full time

    Office based in Kew - Enjoy Flexibility - hybrid working from home and amazing offices - 12 Month Full time, Fixed Term Opportunity **The Organisation** Our client is home to some of Australia's most iconic brands with offices across Australia and New Zealand. There is currently a great opportunity available for a Payroll Officer to join the team, look...

  • Customer Support Officer

    23 hours ago

    Kew, Australia Guide Dogs Victoria Full time

    **Introduction**: Our Organisation Guide Dogs Victoria is a leader in breaking down barriers that enable our people to live life without limits. Our organisation recognises and responds to the diverse needs and choices of our Clients. We specialise in providing high quality and safe services and supports to people living with low vision or blindness and...

  • Executive Assistant to The Principal

    6 days ago

    Kew, Australia Xavier College Full time

    **Our Intent**: At Xavier College, our aim is human excellence. We strive to form exceptional graduates through inspiring learning experiences and our distinct Jesuit character. **About the Role**: The role of Executive Assistant to the Principal is to provide high level support to the Principal and his direct reports as required to fulfil the strategic and...

  • Governance Officer

    6 days ago

    Kew, Australia Charterhouse Full time

    **NFP organisation | Immediate start full time temp opportunity | parking onsite**: - **Inner East, City fringe Location | **Professional and warm team with like-minded people**: - **Must be patient and approachable | Solution focused approach** | Professional working environment** **About the company** Working with a leading disability service with a...