Administration Officer

1 day ago


Brisbane, Australia Queensland Government Full time

**About the role

Permanent full time opportunity to Provide efficient call centre and booking service for all patients ensuring high utilisation of booking times available for clinicians, data integrity and effective management of the waiting lists in accordance with Queensland Health Policy.

About you

Fulfil the accountabilities of this role in accordance with Queensland Health's core values, as outlined below.
Utilise knowledge and skills of administrative processes, systems, and medical terminology to provide effective and flexible administrative support by delivering call centre service, booking service and office administrative services utilising contemporary office equipment and software packages such as Microsoft Office Suite and various information systems used within TPCH (e.g., ESM, HBCIS, S4Hana, Q_Flow, IMS, MyHR).
Complete functions associated with the waitlisting of patients, bookings for procedures/appointments, managing procedure/appointment cancellations, rescheduling and removals from the request list using the relevant information systems in a timely manner.
Deliver high quality client service using tact, diplomacy and always maintaining confidentiality.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Benefits when working for us

Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
Flexible working arrangements and competitive salary rates with annual incremental increases
Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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