Casual Concierge and Event Assistant

1 week ago

Canberra, Australia Hub Australia Full time

Close to public transport
- Guaranteed weekly shifts. No weekend work
- Work within a friendly, welcoming and collaborative team

**Your Role**:
As a
**Casual Concierge and Events Assistant**, you will mainly support our Clubhouse team in creating a smooth and memorable experience for our members. This role also works alongside the Civic Quarter Business Centre, providing exceptional customer service to all members and guests.

**Responsibilities**:

- Flexible to work weekdays (any days between Monday - Friday, shifts will be varied depending on operational needs.)
- Welcome guests and assist with their bookings
- Assisting with after hours events (5-8pm) when needed and provide high quality customer service.
- Reset the space in the mornings and/or afternoons to ensure everything is tidy, clean and orderly by following our space checklist
- Ensure that the Concierge, Business Centre and any other areas within your visibility or control are kept in immaculate order.
- Undertake basic troubleshooting tasks at the clubhouse when required
- Administration Support to the Hub Team.
- Build rapport with members and clients of the civic quarter building, providing premium Hub Customer service.
- Ensuring Hub members and guests are welcomed to the clubhouses and able to find their way, following sign-in and etiquette procedures
- Assisting and supporting the Clubhouse team when possible. Including events in the space and meeting room management.
- We require our Casual Host to be flexible and embody the Hub values of Collaborative, Adaptable, Resourceful, Accountable & Beyond Profit.

**About you**:

- Available to work casually throughout the week.
- 1-2 years Previous reception, administration or concierge experience.
- Customer service focused, always willing to go above and beyond for members,
- Team first attitude, but also happy to work independently when needed.

**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 12 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.
Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 100 national staff and 5500 members ranging from small business and government to non-profit and corporations. With 96% of employees describing Hub as a great place to work, we’re thrilled that Hub Australia has placed 17th in the 2021 Australia’s Best Workplaces List.
Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

**_All this while working in one of Australia’s most beautiful workspaces_

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