Concierge Security Officer

Company description:

Certis Security Australia is one of Australia's leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

Job description:

Position Purpose

As a Concierge Security Officer, you will play a critical role in ensuring the security and smooth operation of a corporate environment. This position combines security expertise with exceptional customer service skills to create an optimal experience for clients and stakeholders. You will be responsible for maintaining a secure environment while providing top-tier concierge services to visitors, clients, and staff.

Due to the prestigious nature of this role, all candidates must hold a minimum of NV1 - Security Clearance and be Australian Citizens.

An attractive salary of Level 5 SSIA Award Rate - plus 10% site allowance will be provided located in ACT.

**Sign on bonus to be discussed with the right candidates**

We are currently hiring for 1x Casual role (36 hours per fortnight, Monday to Friday)

We are committed to fostering a Safer, Smarter, and Better workplace, where every employee is supported, respected, and empowered to thrive. Our focus on continuous improvement and dedication to security innovation ensures we remain at the forefront of the industry, providing trusted solutions that meet the evolving needs of our clients.

Position Overview Workplace Health & Safety

• Take reasonable care for your own health and safety and the health and safety of other people in the workplace.
• Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager.
• Comply with any reasonable instruction related to health and safety.
• Do not interfere with or misuse anything provided in the interest of health and safety.
• Understand and reinforce the requirements of HSE to keep our people safe.
• Meet company HSE requirements.

Key Responsibilities

Concierge Duties:

• Greet internal and external customers, ensuring seamless sign-in and check-in processes.
• Handle incoming calls, respond to inquiries, and direct calls to the appropriate team members.
• Book and manage meeting rooms through the online system to ensure efficient operations.
• Assist with CCTV footage requests and conduct routine floor checks to ensure safety standards are met.
• Perform car park patrols to monitor site safety and security.
• Provide escorts for guests and contractors, ensuring access protocols are followed.
• Monitor site access to prevent unauthorized entry.
• Provide regular service delivery progress updates to clients.
• Develop and nurture strong client relationships, fostering a positive work culture.
• Address and resolve client complaints, documenting all issues effectively.
• Propose process improvements to enhance both service delivery and team performance.
• Write detailed incident reports, hazard reports, and shift logs.

Qualification

Mandatory:

• NV1 Security Clearance
• ACT Security Licence with Unarmed and Monitoring
• First Aid Certificate (with CPR)
• Australian citizenship due to government clearance requirements.

Desirable:

• Experience with security systems (e.g., Gallagher, Forcefield, Genetec, Tru Vision)
• Proficient with computer softwares/operating systems
• Experience within a corporate or commercial security setting

Experience

• Minimum of 2 years demonstrated experience in a similar role(s) preferably in a commercial/corporate environment (tenant or base building)
• Experience in incident management such as fire alarm responses when activated, difficult persons, access control breaches and incidents involving emergency services

Benefits & Culture

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW

• ACT

• QLD 41315

• WA SA48240

• NT 345

• SA ISL

• TAS 3020

Certis Security Australia Pty Ltd

• NSW

• ACT

• QLD

• WA SA 72311

• SA ISL

• VIC Z S

• VIC Z S

• NT 1093

• TAS