Concierge

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this job involves
We are looking for a Concierge to join our Government client In this role, you will be responsible for providing end-to-end customer service through each interaction. You will proactively approach queries and complaints and work to find solutions. You will create a welcoming and professional service within our client’s buildings, including the provision of information and directions as appropriate

**A snapshot of the role**:
Provide a holistic “customer service experience” to staff and visitors in the buildings.
Assist in the set-up of audio-visual equipment within the Conference Centre, as required
Where necessary, assist and support staff and/or visitors/contractors in emergency situations in accordance with site operating procedures
Liaise with security guards as required in relation to relevant issues in consultation with Site Supervisor
As required, notify defects issues for managed areas to the Property Help Desk by logging work orders on Corrigo and informing Site Supervisor where possible
Assist staff with queries in relation to facilities management services and amenities within the building

**Sound like you? This is what we’re looking for**:
You’ll have some experience working either in a hospitality, or service delivery role & you’ll bring your strong ‘Customer Service A-Game’ to JLL.
You will be willing to learn and have a ‘can do’ attitude in your approach to take on responsibilities.
You will be well-presented and well-spoken, and easily build a good rapport with stakeholders of all levels.
You are able to adopt a one-team attitude with all members of the extended Building Management team and partners.

**What you can expect from us**:
We value your health and wellbeing which is why we are excited to announce a whole raft of new benefits through our WHEREFIT partnership WHEREFIT provides you with access to exclusive corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia. With over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more, there is something for everyone so you can perform at your best

Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.