Production Support Level 1

1 week ago

North Sydney, Australia NextGen Full time

**Description**:
Join our dynamic team as a Production Support Level 1 and make a significant impact on our customer support operations

**About the Role**:
As a Production Support Level 1, you will play a crucial role in providing exceptional support to our valued customers. Your responsibilities will include:

- Handling customer inquiries promptly and efficiently
- Troubleshooting technical issues and resolving them with expertise
- Building strong relationships with customers and ensuring their satisfaction
- Going the extra mile to deliver remarkable customer experiences

**What We're Looking For**:

- A passion for customer service and a genuine desire to help others
- Strong communication and interpersonal skills to connect effectively with customers
- Technical proficiency and a willingness to learn new technologies
- Excellent problem-solving abilities and attention to detail
- A positive attitude and a proactive approach to work

**A bit about us**:
NextGen is Australia's leading provider of Software as a Service (SaaS) solutions to the mortgage lending industry. Our 'ApplyOnline' platform is an industry standard for digital loan lodgement and assessment. We deliver quality products and services to a range of financial institutions and intermediaries and are experiencing strong growth. We have an exciting roadmap full of opportunity in the Australian financial landscape with a mission to make lending easy.

At NextGen, we believe our people make our business, and our values; Balance, Integrity, Collaboration, Respect and Discovery, are not just posters on our walls. They are how we live each day and are critical to our success.

What’s in it for you
- Transparent, open and people first culture
- Flexible work options, and spectacular views in a modern space for when you work from our North Sydney office
- Reimbursement for your home office set up
- Plenty of social activities
- Generous remuneration package

A great opportunity to join a business that truly lives its values, genuinely values work life balance and see's it as a critical ingredient to enabling people to bring their whole selves to work.

**About NextGen**:
**NextGen**is Australia's leading provider of Software as a Service (SaaS) solutions to the mortgage lending industry. Our_ 'ApplyOnline'_ platform is an industry standard for digital loan lodgement and assessment. We deliver quality products and services to a range of financial institutions and intermediaries and are experiencing strong growth. We have an exciting roadmap full of opportunity in the Australian financial landscape.

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