Production Support Analyst

4 days ago

North Sydney, Australia NextGen Full time

**Description**:
We are looking for a Production Support Analyst to join our team. As a Production Support Analyst at NextGen, you will be responsible for providing Level 1 help desk support in a dynamic environment by resolving and escalating customer issues while maintaining documentation and improving the KnowledgeBase. Collaborate with a skilled team, leverage problem-solving skills, and contribute to a culture of innovation and exceptional service. You'll be someone who embodies our values Balance, Collaboration, Discovery, Respect and Integrity.

**A day in the life might be something like this**:

- Handling customer inquiries promptly and efficiently
- Troubleshooting technical issues and resolving them with expertise
- Building strong relationships with customers and ensuring their satisfaction
- Going the extra mile to deliver remarkable customer experiences

But note, this list isn’t exhaustive and we want you to bring your skills to the role and work with our Production Support Manager to make the role yours.

**The ideal profile were looking for might be something like this**:

- A passion for customer service and a genuine desire to help others
- Strong communication and interpersonal skills to connect effectively with customers
- Technical proficiency and a willingness to learn new technologies
- Excellent problem-solving abilities and attention to detail
- A positive attitude and a proactive approach to work

Again - this list isn’t exhaustive but will give a solid basis of knowledge to be successful in the role.

**You should join NextGen if**:
You value being a part of an Australian owned business that truly lives its values, genuinely values work life balance and sees it as a critical ingredient to enabling people to bring their whole selves to work. Ask our team, they will tell you about our focus on supporting you and your growth. We also have:

- Plenty of social activities;
- Spectacular views in a modern space for when you work from our North Sydney office; Reimbursement allowance for your home office set up.

**Please note**:Due to the nature of this role, we will only be considering applicants who are Australian citizens or permanent residents.

**About NextGen**:
**NextGen**is Australia's leading provider of Software as a Service (SaaS) solutions to the mortgage lending industry. Our_ 'ApplyOnline'_ platform is an industry standard for digital loan lodgement and assessment. We deliver quality products and services to a range of financial institutions and intermediaries and are experiencing strong growth. We have an exciting roadmap full of opportunity in the Australian financial landscape.

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