Level-1 Tech Support for a Software Platform

7 days ago

Greater Sydney Area, Australia MartianLogic Full time $90,000 - $120,000 per year
  • CAREER-BUILDING ROLE
  • HYBRID OR REMOTE WORKING ENVIRONMENT
  • COMPETETIVE REM. PACKAGE

About The Role
Supporting Martian Logic HRIS users as the first point of contact via phone, email, or chat. This role suits a genuine customer service professional who's keen to be part of the tech industry. Empathy for users, paired with a passion for solving problems, is essential for success.

What You'll Need

  • 1-3 years of customer service experience (retail, hospitality, or support roles)
  • Strong communication skills
  • Passion for problem solving
  • Commitment to delivering world-class service, including regular client updates, proactive follow-ups, and professional touchpoints through to resolution and closure
  • Proactive attitude with a willingness to learn
  • Empathy for users
  • Comfortable solving problems and collaborating with internal teams
  • Eager to grow your career

Career Progression

  • Support Team Lead
  • Client Success
  • Product Specialist
  • Product Manager
  • Other internal opportunities

Your Responsibilities Will Include

  • Support one of our main products and own the customer experience
  • Work with clients, candidates, HR teams, and other stakeholders at Martian Logic
  • Triage issues and pass to Level 2 support when needed
  • Stay across platform updates
  • Report to the Support Manager

Culture & Remuneration
Inclusion
: Inclusion is the key to diversity and every employee must behave in a way that makes everyone feels included.

Learning & Growing
: Work closely within world-class business and technical teams where you'll find yourself constantly challenged to learn and grow as a professional.

Remuneration
: We expect a high level of commitment and ownership from our team and in return, we offer very competitive remuneration and benefits. Based on the years of experience, we're offering the following package for this role:

  • Base: Between $70K and $90K + Super depending on experience
  • OTE: Between $90K and $120K/Year on meeting KPI(s)
  • Share Options: Currently valued at $50K
  • Yearly Salary Review: Your base and OTE will be reviewed every year.

To apply for this role please click on the apply link below, alternatively, if you have the relevant experience and meet the must-have list and still would like to speak to us about this role, then you can call either Anwar on or Chris on

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