Claims Case Manager

2 weeks ago

Sydney, Australia Colonial First State Full time

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

**Your Team**

Our Deceased Estates team is responsible for the settlement of customer accounts in the event of them passing away. We provide support to the beneficiaries of the Estate in regards to documentations required to finalise the claim ensuring we make it a seamless process for them during this difficult time.

**Your Responsibilities**
- Working through death claims across Superannuation products serviced by Colonial First State.
- Processing new claims and issue the relevant claim kit.
- Communicating effectively with customers to ensure they are clear on claim requirements and processes.
- Building effective relationships with customers, third parties and internal stakeholders.
- Review received documents and follow up on any outstanding requirements via verbal and written channels.
- Ensuring all decisions made in relation to a claim are in line with SIS Legislation.
- Assess documentation and requests in line with our business rules, legal requirements and industry standards
- Answering all incoming queries relating to Death claims
- Processing payments upon finalisation of a claim.Assist with business requirements such as monthly reporting, reconciliation of declined & disputed claims, and management of complaints specifically for claims

**Your Capability and Experience**
- You are an empathetic individual who is able to support customers through difficult situations, ensuring they remain priority through the death claim process.
- You will also display strong stakeholder relationship building skills, able to keep all parties informed during the claims process.
- Ability to understand and solve complex problems.
- Ability to prioritise and address multiple conflicting requirements.Relevant tertiary qualification or previous experience within the insurance industry or managing Death claims will be highly valued.

**What to Expect**

At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

- Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
- Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
- Access to 24/7 confidential support covering safety, medical and mental health services
- Exclusive discounts on retail, travel and entertainmentAdditional leave day to celebrate your birthday

**CFS Culture**

At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.This role is based on Gadigal land (Sydney).

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