Executive Assistant

**_About You_**

Are you looking for a role that allows you to give back to the community while utilising your skills? Do you want to join an organisation that leads with purpose and puts people at the center of everything it does?

**_About Us_**

Mamre is one of Brisbane's longest-running disability support providers. As a not-for-profit organisation, we work to give back to our community and empower the individuals we support with the skills and resources to live the life they choose.

**_ What we can offer you_**
- ** Flexible working arrangements** where you can work between your home and our Windsor Head Office.
- An attractive remuneration package, including **Salary Packaging** - save up to **$15,900 **per year tax-free
- In addition to your tax-free benefit, you can also use up to **$2,650** of your pre-tax income to pay for **entertainment expenses** (meals, holiday accommodation etc.)
- An **Employee Assistance Program** - a free and confidential phone-based counselling service available to all staff and immediate family members

**_ About the Role_**

The Executive Assistant (EA) provides an elevated level of professional administrative support to the Chief Executive Officer (CEO) to ensure the office operates efficiently demonstrating excellence in customer experience and service delivery across the Organisation and its customers. The EA will liaise with internal and external stakeholders including Executive Leaders, Customers, and members of the public.

The EA ensures the CEO is prepared and informed on relevant matters in a timely manner. This includes researching, preparing, and ensuring responses to telephone calls and correspondence occur within agreed timeframes and proactively manages the CEO’s diary. In providing this support the position demonstrates highly skilled communication, initiative, discretion, and confidentiality. The EA collaborates with all members of staff to provide a high-level support to the CEO.

**KEY ACCOUNTABILITIES AND RESPONSIBILITIES**
- Provide quality and timely administrative support to CEO.
- Maintain a high level of awareness of matters coming into and out of the CEO’s office to effectively respond to enquiries and exercise sound judgement on the manner of response.
- Maintain and coordinate an effective calendar and filing system, ensuring the CEO’s competing demands are effectively managed.
- Co-ordinate relevant staff responses and/or input into projects, programs, reports, correspondence, and corporate issues.
- Support the CEO by proactively responding to enquiries from customers and staff with a high level of discretion, maturity, diplomacy and judgement ensuring exceptional customer experience.
- Support the CEO in the preparation and review of Board and Governance Committee Reports, including monitoring the implementation of Committee decisions.
- Prepare agendas and minutes of various internal and external meetings (or other agreed meetings).
- Follow up matters arising at such meetings on behalf of the CEO.
- Providing support to Executive Leadership Team (ELT) and other staff when required.
- Provides Office Management coordination and oversight
- Work collaboratively with the ELT contributing to a positive team environment by:

- Providing back up support for colleagues where applicable.
- Positively contributing to team meetings.
- Supporting and encouraging other team members by demonstrating positive team and organisational behaviour
- Comply with existing Work, Health and Safety legislation and regulation obligations.
- Embrace ethical and moral behaviour in accordance with the Code of Conduct.
- All other duties as required.

**KEY CAPABILITIES REQUIRED**

**Essential**:

- Demonstrated ability to proactively support the CEO with their day-to-day operations including anticipating needs.
- Ability to sustain high level performance, problem solve and meet demanding work deadlines with limited supervision.
- Proficient skills in Microsoft Word, Outlook, Excel, PowerPoint and SharePoint
- Highly developed time management, planning and organisational skills
- High level grammar, written, verbal and communication skills.
- A commitment to quality outputs with a high degree of attention to detail and a customer first mindset.
- Ability to accurately compile and record agendas and minutes.
- Demonstrated ability to maintain discretion, confidentiality, and display maturity, judgement, political acumen and diplomacy in responding to/and in management of enquiries from staff and clients.
- Ability to undertake research, analyse data and prepare summary recommendations for reports or responses to enquiries on behalf of the CEO.
- Experience in administrative support to projects and programs.
- Working knowledge of NDIS functions, roles and processes.
- Establishing strong internal and external relationships and networks.
- Working with people from a diverse range of backgrounds and cultures. Ability and willingness to foster and initiate contin