E-commerce Coordinator

3 days ago

Surry Hills, Australia The Undone Full time

Full Time
Surry Hills, Sydney

**The role**
The UNDONE is looking for an exceptional and experienced E-commerce Coordinator to join our head office team based in Surry Hills, Sydney.

As a key role in our E-commerce team, you’ll be reporting directly to the Head of E-commerce in an exciting growth phase of the business. This is a role that suits someone who wants to put their skills into action, grow their career and gain valuable experience in an evolving business.

The E-commerce Coordinator is responsible for the daily operations of The UNDONE’s online store, including order fulfilment, customer-satisfaction, online merchandising, product pages and stock control.

You will be passionate about E-commerce, bring experience and knowledge, and thrive in a small team environment with lots of opportunities to implement and explore.

**Key Responsibilities**
- Daily site maintenance, product uploads and launches
- Build out product pages and collections with strong SEO, brand voice, cross promotional and conversion techniques
- Online user experience and merchandising backed by sales data and key seasonal KPIs
- Weekly, monthly and seasonal trade reporting
- CRM, ensuring customers and their experience with The UNDONE are always of the highest standard.
- Returns analysis and minimisation strategies
- Competitor and market pricing analysis
- Coordinating and fulfilling daily order dispatch, ensuring all orders are meeting and surpassing customer expectations, a crucial part in our customers experience.
- Warehouse inventory and logistics management
- Product management and seasonal tracking reports, communicating with suppliers re: shipping windows
- Quality control, coordinate timely and accurate QC checks on all incoming stock and managing RA process with suppliers
- Build positive, friendly and professional relationships with our suppliers
- Administrative office tasks, preparing product for shoots and PR opportunities, keeping warehouse tidy and organised
- Manage E-commerce Assistant

Please note that this is a hands-on role that includes occasional heavy lifting of stock, and is physically located in our Sydney office. Although we’re a business that offers a strong work life balance, this role cannot be executed remotely.

**Skills and Experience**
- Minimum of 2 years E-commerce experience with demonstrable results
- Experience working with with Shopify is desirable
- Experience with CRM systems
- Strong project management skills
- Ability to adapt to changing priorities in a fast paced environment
- Ability to manage, mentor and inspire
- Highly organised with attention to detail
- Strong initiative
- Professional with excellent communication skills
- Reporting to: Head of E-commerce

**Benefits**
- Generous employee discount
- Flexible hours negotiable
- Working within a team and in face to face physical environment
- Continuous career growth opportunities
- Continuous skill development opportunities
- A business that prioritises a healthy work life balance and understands that health and family come first.
- Located within 100m of public transport, in addition to on street parking availability
- Located in an open plan office with lots of natural night and fresh air

  • Operations And E-Commerce Assistant

    2 weeks ago

    Bowen Hills, Queensland, Australia The Coffee Commune Full time $60,000 - $90,000 per year

    Role DescriptionThis is a full-time on-site role for an Operations and E-Commerce Assistant at The Coffee Commune, located in Bowen Hills, QLD. The Operations and E-Commerce Assistant will manage daily e-commerce operations, inventory management, order fulfillment, customer service, and support marketing initiatives. The role will also involve coordinating...

  • Content Commerce Coordinator

    2 weeks ago

    Surry Hills, Australia News Corp Australia Full time

    **What’s the role?** This is the perfect role for an eager and driven Administrative Coordinator to join our eCommerce and Strategic Partnerships team. Reporting directly to the Commercial Manager you will: - Daily, weekly and monthly reporting and monitoring of content and revenue performance. - Collecting, coordinating and sourcing retailer sales and...

  • Digital Marketing Manager

    2 weeks ago

    Surry Hills, Australia Nook Collections Pty Ltd Full time

    We are a premium lighting distributor dedicated to bringing exceptional illumination solutions to discerning customers. We're seeking a dynamic Marketing Manager to drive our brand's growth across multiple digital channels and elevate our market presence. **Content Creation & Marketing** - Execute weekly and monthly marketing plans with consistent content...

  • Customer Experience Manager

    1 week ago

    Surry Hills, Australia Simply Native Group Pty Ltd. Full time

    We are looking for a thoughtful and detail-oriented professional to join our small but fast-growing and passionate team. This role is ideal for someone who enjoys building strong relationships, supporting wholesale partners with care, and helping bring our brand’s story to life across different touchpoints. **About the Role** As a Wholesale & Client...

  • Paid Media Coordinator

    1 week ago

    Surry Hills, Australia WooliesX Full time

    **Join one of Australia's iconic brands** - **Great opportunity to grow and learn in this dynamic team** - **Hybrid Flexible Environment **The Opportunity This Paid Media Coordinator role is hands-on paid media trading. You will be responsible for the implementation of digital media campaigns, including the gathering of assets, trafficking, creation of ad...

  • Campaign Coordinator

    20 hours ago

    Surry Hills, Australia Pedestrian Group Full time

    Company Description We are Australia’s leading youth media group and the home of the world’s most revolutionary digital media brands. We bring young Aussies the stories they want across all of their interests - from culture to tech, business to gaming, fashion to entertainment, politics to lifestyle. And we create innovative solutions for clients that...

  • Business Development Manager

    1 week ago

    Surry Hills, New South Wales, Australia Catalina Consultants Full time $80,000 - $120,000 per year

    ABOUT Our client is a leading and trusted optical group delivering high-quality eyewear and comprehensive eye care nationwide. Supported by wholesale distribution, eye safety services, and e-commerce platforms, they deliver a seamless and convenient experience while empowering local brands that maintain strong community connections within a larger, unified...

  • Shopper Marketing Executive

    3 days ago

    Surry Hills, Australia Brown-Forman Full time

    **Meaningful Work From Day One** Supporting a diverse portfolio and all channels, this role collaborates with internal teams, distributors, and agencies to ensure timely, high-quality execution and performance. **What You Can Expect** - Identify and leverage customer opportunities to drive brand growth through effective promotions and visibility...

  • Administration Coordinator

    3 days ago

    Baulkham Hills, Australia Anglicare Full time

    About Us: Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia. Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us. For over 160 years Anglicare has been serving people in need -...

  • Conference & Events Sales Exec - Rydges Sydney Central

    1 week ago

    Surry Hills, New South Wales, Australia EVT - Entertainment | Ventures | Travel Full time $60,000 - $100,000 per year

    Rydges Sydney Centralis part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.  About EVTAs market-leading experience creators, we bring to life some of the best-known brands and...