Customer Accounts Officer

2 days ago

Parramatta, Australia Hanson Full time

We are recruiting for a highly motivated professional to join the National Shared Services Centre to join the centralised credit team as a **Collections Officer **located in **Parramatta, NSW.**
This role is instrumental in performing the day to day task of account management and collections within the centralised credit function which is a part of the National Shared Services Centre.

**In your new role, you will be**:

- Handling a high volume of collection calls to assigned customer base
- Negotiating the collection of outstanding balances which have fallen into arrears
- Proactively identifying and escalating risks to the Collections Manager
- Monitoring and reporting in real time of payment deterioration
- Ensuring customer credit claims are recorded and managed through to conclusion
- Managing customer orders within assigned credit limits
- Generating, reviewing, and distributing various reports
- Flexible in your approach with workdays and working hours
- Collaborative with the Sales Function to resolve matters that may delay payment
- Utilising a diary system to ensure strict follow-up with internal and external customers
- Assisting the Collections Manager as required

**This role is a great fit for you if you**:

- Have a minimum 1-3 years’ experience in a collections / recovery role
- Are experienced in managing a high value and volume customer portfolio
- Exhibit strong and effective time and diary management skills and experience
- Can deliver remarkable customer service and exceptional recovery results
- Possess a high level of resilience and adaptability to changing situations
- Have utilised SAP in previous employment

**What we offer**:

- You will be rewarded with an attractive remuneration package
- You’ll be part of growing global organisation
- You’ll be provided ongoing career and development opportunities

**Our People**:
Our culture is driven by our values of High Performance, Respect and Integrity, A Sense of Ownership, Accountability and Collaboration. These values are the backbone to our success and help create an inclusive and supportive workplace.
We grow and develop our own leaders through numerous pathways including a structured graduate program, internships and operational and trades roles. We recruit great people, we train them well, and we make sure they have the right experience to build a successful career.
We value diversity and recognise the importance of our teams reflecting the communities we are part of and support. We are seeking to improve and embrace diversity in our workforce which will lead to improved safety, performance and operational outcomes.

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