Manager, Customer and Trust Accounts

1 week ago

Parramatta, Australia NSW Department of Communities and Justice Full time

Division: Financial Performance & Investments- Location: Parramatta, NSW, AU, 2150- Req ID: 70195**Manager, Customer and Trust - NSW Trustee and Guardian**
- Ongoing full-time role - 35 hours per week
- Location: Parramatta. Flexible work arrangement (3 days in office, 2 days WFH).
- Clerk Grade: 9/10. Base salary $120,859 p.a. to $133,183 p.a. plus superannuation and annual leave loading.

**About us**
At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

**Our commitment to diversity**

**About the team**
The Financial Performance and Investments division provides a full range of financial services including budgeting, procurement, customer accounts and investment management services.

**About the role**
The Manager, Customer and Trust Accounts leads the team who provide operational accounting functions to customers of NSW Trustee and Guardian. In addition, the team provide several support services to the Agency’s finance function.

For more information about the position, view the role description.

**About you**
- You possess extensive experience in managing the recording, processing, analysis, and reconciliation of financial transactions in a large volume, complex, client focused and diverse environment.
- Extensive experience in monitoring complex financial systems, including the ability to proactively respond to system issues and implement change.
- Have experience in resolving complex customer issues and implementing solutions to improve customer satisfaction.
- Excellent verbal and written communication skills to effectively communicate with customers, team members, and other stakeholders.
- Experience in payments within a banking context.

Sound like you? We would love to hear from you

**Essential requirements**
- CA/CPA qualification and full membership.

**What we offer**
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

- Work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
- Various leave options (recreation, parental, and flex leave of up to 24 days per year)
- Career development including study leave and acting opportunities
- Access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

**How to apply**
- Submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
- Answer the following two targeted questions:

- Please provide an example of an instance where you had to take action regarding unsatisfactory performance with someone you supervise. What was the situation, what did you, what was the result?
- Please outline an example of systems have you previously put in place to continuously monitor risks and control effectiveness. What was the risk and what was the control?

**Closing date**
Applications close 11:59pm, Sunday 27 October 2024

**Please note**:

- A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

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