Hotel Service Operations Manager

2 weeks ago

Melbourne, Australia Infinity Hospitality Full time

About Us:
Infinity Hospitality Pty Ltd is a leading hospitality establishment dedicated to providing world-class service and unforgettable guest experiences. We are seeking a Hotel Service Operations Manager to oversee daily hotel operations, ensuring seamless service and guest satisfaction.

Key Responsibilities:

- Supervise daily hotel operations, including front desk, housekeeping, food & beverage, and guest services.
- Maintain high standards of service quality and guest experience.
- Train, mentor, and manage hotel staff to ensure efficiency and excellent customer service.
- Handle guest inquiries, complaints, and special requests professionally.
- Monitor hotel occupancy, reservations, and operational performance.
- Work closely with department heads to optimize efficiency and revenue generation.
- Ensure compliance with health, safety, and hospitality industry regulations.
- Oversee budgeting, cost control, and financial planning for operational departments.

**Requirements**:

- Bachelor’s degree or related field preferred.
- 3+ years of experience in hotel management or a related role.
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and customer service abilities.
- Knowledge of hotel management software and industry best practices.
- Ability to work flexible hours, including weekends and holidays.

Why Join Us?
- Competitive salary and benefits package.
- Career growth opportunities in a dynamic hospitality environment.
- A supportive and collaborative team culture.

Pay: $76,515.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person

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