Service Manager

2 days ago

Sandgate, Australia Konecranes Full time

Employment type: Undefined term- Full-time/part-time position: Full time- Job Code USA/CA:
**Service Manager**:
Konecranes and Demag is committed to lifting businesses. For the last 100 years we have been serving a broad range of customers around the world. With 16,000 employees in almost 50 countries, we have an enormous global network. This means, that as an employee of Konecranes and Demag you not only have an excellent framework of support and resources but you will be part of a worldwide network of opportunities.

As a result of strong demand for our services, and an internal promotion, we are now seeking to appoint a Service Manager for our **Newcastle Service **Team in New South Wales. Based in Sandgate and reporting directly to the Branch Manager, you will work closely with our Service Planners, Administrators and Service Technicians to ensure the delivery of quality services resulting in the achievement of agreed revenue, growth, profit and operational objectives including customer satisfaction.

**The Role**
- Continuously monitor key service metrics including profitability, productivity and recovery and take necessary action to improve performance in these areas.
- Ensure that Safety policies and procedures are adhered to at all times by coaching team members, discussing safety items and practicing safe work behaviours.
- Maintain strong relationships with major customers and suppliers, through regular customer visits/ service reviews to retain loyalty with Konecranes and Demag products & services.
- Identify the skills and knowledge required by the staff to perform their assigned tasks and provide appropriate training opportunities to acquire these.
- Plan and facilitate monthly service toolbox meetings with completion of minutes, attendance records, action plans and follow ups.
- Oversee larger repairs and projects to ensure successful completion.
- Track sales leads brought in by field operatives (technicians and inspectors) and take appropriate action to help maintain customer satisfaction.
- Minimum 5 years’ experience is a Supervisory, Leadership or Management role preferably in as Service related industry.
- A confident and determined individual, with excellent leadership skills
- Safety focussed with a passion for education, remediation and communication.
- Demonstrated experience leading, motivating and engaging team members
- Exceptional Customer Service skills
- Superior verbal and written communication skills
- Ability to work well under pressure and effectively prioritise tasks
- Can do attitude

**The Offer**
- A competitive base salary based on experience
- 17.5% Annual Leave Loading when on periods of annual leave
- 20% annual performance bonus
- Fully maintained Company Car or Car Allowance
- An opportunity to share in the success of the Company by participating an our annual employee share plans
- Support and encouragement to develop your skills with local and global training opportunities available.
- A chance to work with world leading technology and processes that support you in the work you do.

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