Customer Service Consultant

3 days ago

Sandgate, Australia New Start Full time

we are looking for a dynamic **Customer Service Consultant** to join our high performing inbound Customer Care team based in **Sandgate NSW (Newcastle NSW)**

**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**

**Your key responsibilities will include, but are not limited to**:

- Assist Account Managers and National Strategic Accounts Managers with customer quotes, product information and general enquiries
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions

**To be successful, you will have**:

- Ability to work Monday to Friday, between the hours 7.30am to 4:30pm
- Previous experience providing an exceptional level of customer service to internal and external customers
- Proven ability to work in a fast-paced sales and service environment and manage conflicting priorities
- High attention to detail coupled with demonstrated problem solving and investigation skills
- Clear written and verbal communication skills are essential
- Intermediate MS Office skills are preferred
- Exposure or experience within a call centre or retail environment is preferred
- A willingness to learn

**Salary**: $50,000.00 - $55,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Sandgate NSW: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- do you identify of Aboriginal or Torres Strait Islander descent
- Are you covid Vaccinated

**Experience**:

- Customer service: 1 year (preferred)
- administration: 1 year (preferred)
- call centre: 1 year (preferred)

Licence/Certification:

- Drivers licence (preferred)

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