Reconciliation Analyst

5 days ago

Melbourne, Australia AGL Energy Full time

As the needs of our customers change, so do we.

At AGL, we believe progress is powered by our people.

If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.

Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more sustainable, affordable and useful for all Australians.

That’s what we call progress. To achieve it, we’re bringing together people with unique stories, perspectives, backgrounds and talent - and we need yours too

About the Role
- Great permanent opportunity in our high performing Reconciliations team.
- Suitable for a curious individual passionate about stakeholder engagement & attention to detail
- Melbourne based

The Market Reconciliation team is responsible for the reconciliation of approximately $4 billion for AEMO settlement charges for both electricity and gas, MSATS standing data management, reconciliation of MSATS standing data to downstream systems and a 3 way reconciliation between Retail, Network and AEMO invoices. The purpose of the team is to ensure the accuracy of information and reduce the risk of overpayments and billing errors, in accordance with AGL risk strategy, relevant B2B procedures, jurisdictional time frames and regulatory and contractual requirements.

What you’ll be doing (Main key responsibilities)
- Identify, analyse and investigate primary causes of over/under charges in relation to AEMO settlement, standing data and 3 way reconciliations
- Undertake root cause analysis of exceptions to identify the primary issues causing revenue losses or overcharges
- Proactively develop processes with the aim to ensure that AGL accurately pass through all applicable charges to customers
- Review and enhance reconciliation processes to deliver improved reconciliation KPIs including increase the percentage of reconciled items
- Undertake revenue protection project activity in line with direction provided by Compliance, Risk and Assurance Managers
- Provide accurate and timely reporting on project activities and assigned responsibilities including status updates and tracking of disputed items and recovery of overcharges
- Provide support to the wider team through the investigation of systematic issues and the recommendation of proposed resolutions.

About You

What you’ll bring to the table:

- Advanced knowledge of Microsoft Word, Excel, SQL
- Excellent interpersonal skills, with high quality written and verbal communication skills
- Strong understanding of Energy industry an advantage
- Strong analytical & problem-solving skills with the ability to recommend and drive a solution to completion
- Demonstrated attention to detail
- Flexibility and willingness to work on a range of tasks as delegated
- Pro-active approach to continuous improvement
- Ability to work independently and manage priorities within tight deadlines
- Experience with process management, delivery of process improvement opportunities including working with an offshore function

Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit:
Job Family Group:
Billing and Credit Control - Group

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