
Technical Analyst
7 days ago
The Technical Analyst will play a key role in supporting and optimising ERP systems, and is responsible for monitoring, triaging, and resolving transaction errors, while driving continuous improvements and ensuring accuracy in business-critical processes.
Key Responsibilities
- Monitor and support ERP processes across inventory, and warehouse operations.
- Triage, troubleshoot, and resolve ERP-related incidents, including managing the Jira ticket queue.
- Perform data analysis, reconciliation, and validation to ensure stock and transactional data integrity.
- Investigate and resolve stock movement and integration discrepancies between warehouse, POS, and ERP systems.
- Act as the primary contact for ERP-related queries from warehouse and store operations.
- Support testing, UAT coordination, and deployment of fixes or enhancements.
- Provide regular reporting on system performance, errors, and resolutions.
- Contribute to documentation, knowledge sharing, and continuous capability uplift.
Key Requirements:
- Strong ERP knowledge with emphasis on inventory processes.
- Analytical mindset with strong data troubleshooting skills.
- Excellent communication and stakeholder engagement abilities.
- Minimum 5-7+' experience as a Systems Analyst, Functional Analyst, or similar role.
- Experience with ERP inventory processes in retail or warehouse environments.
- Strong data analysis and reconciliation skills (SQL desirable).
- Proven experience triaging and troubleshooting ERP/system issues.
- Experience in FMCG or retail sector. - Highly Desirable
- Experience with Microsoft Dynamics Navision. - Highly Desirable
If this position is of interest, click APPLY today or contact Sam Makdesi on
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