Aps 4 - Assistant Team Leader Domestic Processing
2 days ago
$71,207 - $83,700 (plus Super)
- Canberra - ACT
**The Role**
The Domestic Travel Team Leader and Assistant Team Leader supervise approximately ten staff, located in Canberra.
The team facilitates Domestic movements for Australian Defence Force (ADF) members travelling for training, exercises, short-term postings, conditions of service leave, recruits travel, and discharge.
Responsibilities include:
- Managing and leading a customer focused team, in a process driven environment.
- Day to day supervision of staff, including allocation of workloads, monitoring work priorities and providing assistance in resolving more complex transactions and enquiries.
- Conducting quality assurance checks related to the teams’ operational outputs, ensuring coaching and feedback is provided in a timely manner.
- Coaching, developing and mentoring direct reports, and supporting the uptake of training opportunities in alignment with individual PFADs.
- Contributing to innovation to improve business deliverables, particularly streamlining Domestic travel processing consistent with Defence Travel reforms.
- Instilling One Defence Leadership Behaviours and a “One Defence Travel Services Team” approach.
**About our Team**
Defence Travel Services (DTS) facilitates domestic and international travel for ADF personnel, for the following purposes: training and courses, conditions of service leave, other short-term duty, and discharge travel.
Further, DTS facilitates travel for new ADF recruits, personnel going on long term overseas postings, and international short-term official travel for personnel from two of Defence's Groups. In addition, DTS provides level 2 support to Defence personnel by responding to travel related queries escalated by the Defence Service [Call] Centre and the Customer Service Centres. DTS has teams located in Townsville, Canberra and Brisbane.
Facilitation of domestic and international travel, includes the following: coordinating travel bookings; calculating travel expense budgets and allowances; facilitating payment of allowances, where applicable; issuing consolidated travel itineraries with confirmed travel details and expense budget details; acquitting travel expenses where DTS has made payments for customers’ travel; and where applicable adjusting budgets/allowances associated with After Travel Certification.
We are seeking highly motivated individuals, who have a positive attitude, excellent work ethic and can meet the following:
- Consistently uses a customer centric approach to service delivery, and provides an outstanding consistent customer experience;
- Demonstrates a good understanding of Whole of Australian Government and Defence travel policy;
- Demonstrates exceptional attention to detail, and strong analytic and problem solving skills;
- Proven ability to work collaboratively with team members and stakeholders to ensure service delivery outcomes are of a high standard.
In addition the APS5 Team Leader must demonstrate:
- Proven ability to successfully coordinate, manage and lead a team in a process driven environment;
- Excellent customer and stakeholder engagement, communication, negotiation skills;
- Proven experience coaching and developing team members for success;
- The ability to solve complex service delivery problems through liaison and negotiation with customers, internal and external stakeholders.
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